You could argue that the catalog industry has changed more dramatically during the past five years than it had during the previous 50, almost entirely
With annual sales of $31.89 billion, Dell Computer Corp. is the country’s top-selling cataloger, according to the Catalog Age 100. So you’d think that
Having a conversation with your computer may be possible after all. Industry buzz around this topic has been rampant in recent years, but actual products
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Birmingham, AL–By February 2002, the Saks Folio apparel and home decor catalogs and the Bullock & Jones men’s apparel book will cease to exist. Parent
What are the top trends in warehousing for 2002?
Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals
Join the top executives of Black Box, Brylane, Fingerhut, Newport News, and Catalog City at the Annual Catalog Conference Power Forum, June 5.