NETSUITE DOMINATES SALES MANAGEMENT CATEGORY IN NEW FORRESTER REPORT

Feb 26, 2005 2:27 AM  By

SAN MATEO, Calif. – NetSuite, Inc., the fastest-growing on-demand software company in North America, today announced top rankings in Forrester Research’s just-released study entitled “TechRankingsTM: Hosted Sales Force Automation (SFA).” NetSuite outscored the competition in the major “Sales Management” category, an impressive achievement given that Siebel’s and salesforce.com’s offerings are purchased primarily for their sales management capabilities. NetSuite also outranked the competition in the major “Breadth of Offerings” category. Finally, NetSuite bested salesforce.com and Siebel in some of the most important functional areas of SFA including Forecasting, Opportunity Management, Activity Management, Dashboards, Document Management, and Pricing & Products. For information about the rankings, please go to www.netsuite.com/forrester techrankings. “We’re delighted to receive these leading marks in Forrester Research’s in-depth study of hosted SFA software,” said Zach Nelson, CEO of NetSuite. “While NetSuite provides much broader functionality than stand-alone SFA vendors, our leadership in sales management, dashboards, forecasting and opportunity management prove that the best-of-breed SFA application is an integrated suite.” Forrester’s Liz Herbert told CRMDaily: “It (NetSuite) still is the best choice for a full solution in the mid-market.” With thousands of customers worldwide, NetSuite is the world’s most popular on-demand integrated business application suite. The Forrester rankings are the latest in a string of accolades that NetSuite has received for its innovation in web-based business applications. PC Magazine named NetSuite as the winner of the Technical Excellence Award in the enterprise software category. eWEEK named NetSuite as the CRM Enterprise Software Product of the Year. NetSuite won the coveted “Willy Award” presented to the Best Hosted CRM Application by SellMoreNow.com. NetSuite surpassed salesforce.com in more than 30 functional areas of consideration, including some of the most important functional areas of sales force automation. These areas as described by Forrester include: · Sales Management: “NetSuite scores the highest overall on sales management, largely because of integrated ERP functionality like quote generation, quote-to-order, and quantity-based discounting. The vendor has also taken advantage of its field-leading product management by building support for product-based quotas and forecasts. NetSuite’s built-in tools for detecting duplicate records and merging them further strengthen its overall ability to manage the sales process.” · Breadth of Offerings: “NetSuite has the broadest solution in the hosted SFA field, spanning ERP, CRM, and eCommerce. It also includes a Web store, making it a strong fit for online retailers. Its built-in financials lets it support features that most CRM vendors can’t, like automatic bonus calculation based on sales and quotas. The product includes partner and customer portals for eCommerce.” · Dashboards: NetSuite “Users and admins can fully customize the landing page for each tab to create separate management dashboards for opportunities, accounts, and activities. They can also customize the home page to show the most important reports and information and arrange sections of the page through drag-and-drop.” · Opportunity Management: NetSuite’s ERP heritage and dedication to being an all-in-one CRM and ERP make it the field leader in opportunity management with built-in functionality for generating quotes, converting quotes into orders, changing product mixes at any time, setting up quantity-based discounting, and applying on-the-fly discounts.” · Lead Assignment: NetSuite “Supports lead assignment to pool of people” · Forecasting: “NetSuite leads the field in forecasting with a detailed audit trail, support for revenue-based and product-based quotas and forecasts, and multiple ways of looking at a forecast, such as expected value, best case, and pipeline.” · Quotas: NetSuite “Supports revenue-based quotas, including product-specific quotas and team quotas.” · Quote Generation: NetSuite “Users can add products to opportunities and generate a quote with one click for emailing, faxing, or printing.” “Salesforce.com doesn’t create quotes; users could set up mail merge for this.” · Quote to Order: NetSuite “Reps can turn a quote into a sales order with one click for emailing, faxing, or printing.” “Salesforce.com released built-in contract support in 2004 but doesn’t support adding products to a contract; order management would require custom product fields and integration with order management system through APIs.” · Discounting: NetSuite “Users can select preset discounts at the item level on opportunities, quotes, and orders. Users can apply a numeric discount or promotion rate at the quote/order level or at the item level, depending on how the administrator sets up the system.” · Sales User Scenario: NetSuite’s “In-line editing saves time by letting reps update some information from the main list of opportunities without drilling down into edit mode.” · Partner Portals and Customer Portals: NetSuite “Product includes partner and customer self-service portals.” · Offline Client: NetSuite’s brand-new offline client, released in late 2004, already ekes out a higher score than some competitive offerings. The offline client includes leads and the ability for customizations done online to carry over into the offline client, including custom JavaScript for workflow. Advanced capabilities like forecasting, reporting, quote generation, and quote-to-order are not available in this first release but are planned for future release. · Interface: NetSuite “Users can construct queries based on multiple fields using standard operators, such as contains and greater than. Supports all records search on a keyword, as well as context-sensitive quick search.” · Look and Feel: NetSuite “Users can select which fields and tabs are seen and hidden.” · Pricing and Products: “NetSuite’s legacy as an ERP system gives it robust product support, including full support for a product hierarchy with built-in support for capturing detailed product attributes and organizing products into pricebooks.” · Document Management: “NetSuite leads the field in built-in document management with strong support for organizing and searching documents.” · Search: NetSuite allows you to “Search on date, owner, or keyword.” · Localization: NetSuite “Localization features include tax, reporting, and email campaign regulations.” · Deduping: NetSuite “System includes runtime tool for detecting duplicates based on user’s choice of matching fields.” · Queries: “NetSuite leads the field in querying functionality with support for queries based on multiple fields, as well as saving and sharing those queries.” · Save: NetSuite “Users can save quick searches, as well as more complicated multifield queries.” · Share: NetSuite “Users with appropriate access rights can make queries public.” · Categorization: NetSuite “Users can organize documents into folders and subfolders.” · Activity Management: “NetSuite has strong support for managing activities, including strong group calendaring capabilities and a unique ability to handle in-line editing, which reduces the need for drill-down and minimizes the number of steps required to complete a task.” · To-do List: NetSuite “To-dos appear on activities home page next to calendar.” · Calendar: NetSuite’s “Calendar offers views for daily, weekly, and monthly schedule.” · Recording Call Sheet: NetSuite has “Built-in support for call sheets.” · Product Setup: NetSuite “Supports product hierarchy and range of product types.” · Deployment Options: “NetSuite offers hosting on a private server.” Salesforce.com does not. · Pricing & Products: NetSuite’s legacy as an ERP system gives it robust product support, including full support for a product hierarchy with built-in support for capturing detailed product attributes and organizing products into pricebooks. NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com . >>