CRMOct 01, 2008 9:30 PM By MCM staff
MEXICO’S POST OFFICE THINKS PINK THE POSTAL SERVICE IN MEXICO ISN’T KNOWN FOR ITS SERVICE. Now perhaps it will be known for the pink and lime-green uniforms
CRMSep 08, 2008 10:46 PM By Jim Wheaton
We know through statistics and stories that multichannel customers are far superior to those who have only ordered from a single channel
CRMSep 01, 2008 9:30 PM By Ernie Schell
Every merchant would in theory want to achieve true multichannel integration. The major benefits to this range from improved customer satisfaction and
CRMAug 20, 2008 10:15 PM By Ernie Schell
There are two basic routes to true multi-channel integration.
CRMJun 11, 2008 10:09 AM By MCM staff
Global communications company BT recently joined up with contact center technology company CosmoCom to promote adoption of green IT practices including the use of remote agents among contact centers in the U.K.
CRMJun 01, 2008 9:30 PM By MCM staff
ABISON COMPREHENSIVE COMMERCE SUITEwww.abison.com Introduced: 2006 Version: 2.1.0 Company: Abison, founded 1997 Contact: Scott A. Karlo, 888-877-3963,
CRMJun 01, 2008 9:30 PM By Wendy Lynes
Want to transform customer insight into multichannel success? All you have to do is take an analytics-driven approach. But that’s typically easier said
CRMMay 21, 2008 4:58 AM By Patrick Barnard
Orlando, FL–Multichannel merchants face a number of challenges these days — a slowing economy, rising shipping and mailing costs, and the increasing complexity of creating synergies between catalog, Web and store, to name a few.
CRMMay 01, 2008 9:30 PM By MCM staff
Granted, it’s not the sexiest product line. But Klein Tools has in 150 years built a solid business selling pliers, screwdrivers and other tools used
CRMFeb 26, 2008 2:19 AM By Rick Brough
There is great advice out there about the how-to of data mining. But there is precious little about the why-do. Just what can mailers do to improve their strategic grasp?