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CRMMay 01, 2007 9:30 PM By MCM staff
In February, Multichannel Merchant escaped the winter storms of the Northeast and jetted to sunny West Hollywood, CA, to discuss contact center management with a group of multichannel executives. Although the participants represented diverse merchandise categories, the challenges they face running a contact center and improving customer service are universal.
CRMMay 01, 2007 9:30 PM By Jim Wheaton
Data mining is enhanced, often dramatically, when the source data are improved. The ultimate goal is for data mining to be performed off a platform that
CRMApr 18, 2007 7:33 PM By Ernie Schell
The director of Ventnor, NJ-based consultancy Marketing Systems Analysis, Ernie Schell takes a quarterly look around the changing software landscape for MULTICHANNEL MERCHANT/OPERATIONS + FULFILLMENT.
CRMApr 11, 2007 8:57 PM By John Rizzi
Behavioral data are just what they seem
CRMApr 01, 2007 9:30 PM By MCM staff
To gain a better understanding of the true performance of their sales and operations, more merchants are implementing business intelligence (BI) solutions.
CRMApr 01, 2007 9:30 PM By Ernie Schell
Shopping for order management software (OMS) is never fun, but at least we’ve done much of the legwork for you with our annual roundup. We have four new
CRMMar 28, 2007 9:32 PM By Cindy Curtin
There is not yet a standard definition for a contact center
CRMMar 07, 2007 1:51 AM By Michael Greenberg
Because customer loyalty tends to lead to retention and advocacy, it
CRMMar 01, 2007 10:30 PM By Ernie Schell
Identifying the next big thing in the software world is always a dicey proposition. Too many have proven to be either short-lived fads or expensive sidetracks,
CRMFeb 01, 2007 1:41 AM By Michael Greenberg
Lifetime value-based decision making has captured the spotlight recently with the launch of uTango, which promises up to $1 million to couples who meet spending targets over the long term.