CRM ARCHIVE

Retailers’ 2005 Focus: Supply Chain Efficiency, Says Study  Feb 03, 2005 12:35 AM By Jeff Morris

How to get closer to the customer? Increase supply chain efficiency, say retailers — and that’s what many will focus on this year, according to a new study. “Retail Horizons: Benchmarks for 2004, Forecasts for 2005,” reveals that the majority of retailers cite supply chain optimization as a priority initiative for getting closer to the customer. This third annual study by the NRF Foundation, the research and education arm of the National Retail Federation, and BearingPoint Inc., a business consulting, systems integration and managed services firm based in McLean, VA, surveyed more than 300 retailers from a wide assortment of department, specialty, apparel, grocery, and home center stores.

APOCALYPSE NOW  Feb 01, 2005 10:30 PM By Jeff Morris

You love reading predictions admit it and we love making them. And the good thing is, we’re not always wrong! For instance, in this space in a February

NETSUITE KICKS OFF NEW YEAR WITH 50% DISCOUNT FOR SALESFORCE.COM DESERTERS  Jan 27, 2005 2:56 AM By MCM staff

SAN MATEO, CA – January 20, 2005 – NetSuite, Inc., started 2005 with a package of discounts and data migration offerings for companies considering or using salesforce.com’s stand-alone sales force automation (SFA) applications. For prospects considering …

Hundreds of QuickBooks Users Switch to NetSuite  Jan 13, 2005 4:26 AM By MCM staff

SAN MATEO, CA – January 6, 2005 – NetSuite, Inc., today announced that since
the launch of the company’s NetSuite Small Business in August 2004, hundreds
of companies using QuickBooks Pro have switched to NetSuite.

Sell them more*  Jan 01, 2005 10:30 PM By Greg Gianforte

Every executive knows that you make more money selling to your existing customers than you do chasing new ones. That’s why so many companies place so

Customer Service  Jan 01, 2005 10:30 PM By Rama Ramaswami

There’s very little the world can throw at U.S. consumers to keep them from spending money, a reporter for CNN/Money wrote in February 2003. Consumers

First Class Technology  Dec 01, 2004 10:30 PM By Margery Weinstein

When training is in order for new technology, cataloger/retailer OfficeMax heads to the classroom. The Itasca, IL-based office supplier, which has six

Getting Personal with Relationship Marketing  Nov 01, 2004 10:30 PM By Debra Ellis

It is time to face reality: Customers do not want to have a relationship with your company. Relationships require a commitment from everyone involved.

Happily Ever After  Jun 01, 2004 9:30 PM By Debra Ellis

The promise of customer relationship management is great collecting real-time information that allows you to provide the right product, price, and service

A System to Tackle Tough DM Tasks  Jun 01, 2004 9:30 PM By Ernie Schell

When the great jazz composer, pianist, and bandleader Duke Ellington wanted to offer the highest praise, he would say that something or someone was beyond






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