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CRMNov 01, 2004 10:30 PM By Debra Ellis
It is time to face reality: Customers do not want to have a relationship with your company. Relationships require a commitment from everyone involved.
CRMJun 01, 2004 9:30 PM By Debra Ellis
The promise of customer relationship management is great collecting real-time information that allows you to provide the right product, price, and service
CRMJun 01, 2004 9:30 PM By Ernie Schell
When the great jazz composer, pianist, and bandleader Duke Ellington wanted to offer the highest praise, he would say that something or someone was beyond
CRMMay 01, 2004 9:30 PM By Debra Ellis
The concept of customer relationship management (CRM) is simple: The integration of people, processes, and technology helps a company effectively manage
CRMMay 01, 2004 9:30 PM By Rama Ramaswami
Business conditions have changed considerably in the two years since we conducted our last study of contact centers, but the latter have been slow to
CRMApr 01, 2004 10:30 PM By MCM staff
Direct-to-customer catalog management software saw a number of changes during the past year. Computer Solutions and Best Software collaborated on extending
CRMFeb 01, 2004 10:30 PM By Jeff Morris
Maybe it was fate. Or perhaps, serendipity. Either way, as I prepared to write this story I had several very different encounters with contact centers.
CRMFeb 01, 2004 10:30 PM By Dan Wells
If only there were a simple answer to the question How many times should I mail my customers and prospects? But because marketers have so many influences
CRMFeb 01, 2004 10:30 PM By Debra Ellis
Customer relationship management (CRM) solutions promise integrated systems, loyal customers, and unforeseen profits. Unfortunately, something is missing
CRMNov 19, 2003 10:30 PM By MCM staff
Read O+F’s recent interview with Amit Shankardass, Solution Planning Officer for business process outsourcer ClientLogic. Topics covered include the role of business process outsourcing, the current economic outlook, new technologies such as RFID and SMS, and the nitty-gritty economics of the growing phenomenon of offshore job migration.
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by David Fowler
Posted 2 days ago