Operations Summit

Subscribe


 

CRM ARCHIVE

Live from Washington DM Days: PR for Direct Marketers  May 07, 2003 9:30 PM By Ray Schultz

(Direct Newsline) It was a tough way to start the morning. How would you like to walk into a session and hear a speaker calling you “a piranha that will

An Easy Call to Make  May 01, 2003 9:30 PM By Rama Ramaswami

Doing business overseas may not seem like an attractive proposition right now, but companies have no qualms about using offshore call centers, according

Operations and Management: Systems Then and Now  Apr 15, 2003 9:30 PM By Ernie Schell

The catalog management software (CMS) systems on the market in the early 1980s were outgrowths of systems that catalogers had written inhouse or contracted

Catalog Copy: Waking Up to the New World of Catalogs  Apr 15, 2003 9:30 PM By Herschell Gordon Lewis

Montgomery Ward? Who’s he? That was a question asked at a catalog seminar a few months ago. The venerable icons of the past, such as Montgomery Ward,

DIRECT-TO-CUSTOMER FULFILLMENT SOFTWARE 2003 REVIEW  Apr 01, 2003 10:30 PM By Curt Barry

The direct-to-customer software marketplace is a mature industry whose current trends will mark its direction for the next few years. Though sales of

Live from Gartner CRM Summit: Building ‘TRUST’  Mar 04, 2003 10:30 PM By Richard H. Levey

(Direct Newsline) Harriet P. Pearson thinks a lot about trust

Live from Gartner CRM Summit: Helping Customers Serve Themselves  Mar 04, 2003 10:30 PM By Ray Schultz

(Direct Newsline) Self service: The very term suggests downsized call-center staffs and vast savings as customers move their inquiries to the Web. But

Best Practices in the Worst of Times  Mar 01, 2003 10:30 PM By MCM staff

Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic

CRM at the crossroads  Feb 01, 2003 10:30 PM By Jeff Morris

The good news is, it’s February! OK, that may not seem like much, but think of it: This means you’ve survived the Big Holiday Shopping Season (such as

People News  Feb 01, 2003 10:30 PM By MCM staff

Labelmaster, an industrial labels and products cataloger, has promoted Barry Litwin to vice president, sales and marketing. Litwin, who was formally director






© 2014, Access Intelligence, LLC. All rights reserved.