Subscribe


 

CRM ARCHIVE

Live from Gartner CRM Summit: Helping Customers Serve Themselves  Mar 04, 2003 10:30 PM By Ray Schultz

(Direct Newsline) Self service: The very term suggests downsized call-center staffs and vast savings as customers move their inquiries to the Web. But

Live from Gartner CRM Summit: Building ‘TRUST’  Mar 04, 2003 10:30 PM By Richard H. Levey

(Direct Newsline) Harriet P. Pearson thinks a lot about trust

Best Practices in the Worst of Times  Mar 01, 2003 10:30 PM By MCM staff

Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic

CRM at the crossroads  Feb 01, 2003 10:30 PM By Jeff Morris

The good news is, it’s February! OK, that may not seem like much, but think of it: This means you’ve survived the Big Holiday Shopping Season (such as

People News  Feb 01, 2003 10:30 PM By MCM staff

Labelmaster, an industrial labels and products cataloger, has promoted Barry Litwin to vice president, sales and marketing. Litwin, who was formally director

Catalog Copy: Sticking My Head into the Lion’s Mouth  Jan 01, 2003 10:30 PM By Herschell Gordon Lewis

I have to keep reminding myself, as well as reminding you readers, of two factors: First, these are opinions. Every mail order marketing professional

Out of Service  Jan 01, 2003 10:30 PM By Rama Ramaswami

If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are

Chatworth Hall  Dec 01, 2002 10:30 PM By Barbara Arnn

Chat technology is here to stay, no more a despised stepchild of technology, cast out to languish on the barren moors of indifference. Online chat will

Multiple Views of Multichannel Promos  Dec 01, 2002 10:30 PM By MCM staff

Like many other mailers, San Jose, CA-based Hello Direct finds that processing orders online costs less than taking orders over the phone. So the cataloger

New Design, Old Punch  Dec 01, 2002 10:30 PM By MCM staff

Traditionally, the end of the year is a time for wrap-ups, but I think you’ll forgive Operations & Fulfillment if we skip looking back at the painful






© 2016 Access Intelligence, LLC – All Rights Reserved.