The annals of e-commerce history will remember the year 2000 as the year that should have been. According to research firm Webmergers.com, at least 210
Consumer catalogers may think that expanding into business-to-business sales is akin to coming upon hidden treasure. After all, they already have the
If you are responsible for online privacy issues in your company, your mantra should be Know, say, do. Know what your company is doing, say what your
Oak Brook, IL–With a catalog, a retail chain, and a Website, apparel marketer Eddie Bauer has taken a closer look at customer relationship management
One of multichannel marketer Brookstone’s catalogs is titled Hard-to-Find Tools. And for nearly a year now, the upscale gadgets and tools company has
Turnover, technology, and CRM are the three most significant influences in the current call center market.
Chastened dot-commers may still find pot of gold at rainbow’s end; the scoop on who’s into CRM.
CRM software makes medium irrelevant in contact centers; Web-enables legacy apps Gathering of the Clans What technology weaves disparate components -
CRM DEMO AND CONFERENCE The names of more than 1,400 customer care professionals who have attended the CRM Demo and Conference on improving communications,
Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom