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CRMFeb 18, 2012 1:25 AM By Fred Lizza
Jacque Pelletier, founder of Fashion Connection, says that the ability to manage his inventory across multiple platforms has helped the business flourish and differentiate itself from local brick-and-mortar competitors. Additionally, the Fashion Connection, is looking ahead and readying themselves to take on bigger challenges such as mobile commerce.
CRMFeb 16, 2012 7:52 AM By Monica Pearson
Once we pivoted the data to shift the view from fraud rates to verification rates, we were able to determine some other interesting insights.
CRMFeb 16, 2012 6:26 AM By Ernie Schell
Most multichannel merchants are familiar with the two domi
CRMJan 30, 2012 6:06 PM By Ernie Schell
Coordinating this is a tall order. It is not surprising that software vendors in the OMS field either acquire other related vendors to make it easier to manage and support their solutions, or are acquired by other companies who value some or all of what the acquired company can provide.
CRMJan 24, 2012 1:39 AM By Jim Tierney
The value of metrics in measuring Customer Experience Management (CEM) programs is vital to your company
CRMDec 22, 2011 12:42 AM By Jim Tierney
Given the growth of the digital market, as well as the parallel direct-to-consumer and retail marketing, here are some newer contact center metrics to consider according to Steven Edelstein, CEO of brand management/marketing consultancy The Logical Step
CRMDec 22, 2011 12:33 AM By Kathryn Jackson
Identifying and improving performance measures connected to the success or failure of today
CRMDec 14, 2011 11:39 PM By Chris DeMartine
An increasing number of list brokers, managers and data services organizations are supporting multichannel marketing campaigns to include one or more digital components
CRMDec 01, 2011 10:30 PM By Ernie Schell
Cloud computing is enabling all kinds of businesses to buy Internet-based access to hosted software, infrastructure and platform services on an on-demand, elastic basis
CRMDec 01, 2011 10:30 PM By MCM staff
Q&A with Neil Sexton, Brian Tilzer, Larry Davis, & Cam Balzer