CRMJun 02, 2012 1:39 AM By Jim Tierney
When brands launch a new SMS (Short Message Service) program, they typically implement an extensive 90-day promotional period to maximize exposure. After that period, promotions rely on a regular schedule that produces occasional spikes in awareness.
Here are six ways to maximize your new SMS program.
CRMJun 01, 2012 8:55 PM By Katie Camardo
The Vermont Teddy Bear Company, along with sister companies Calyx Flowers and Pajama Gram, faces the challenges of being a seasonal business. More than 60% of its annual revenue comes during the Christmas and Valentine
CRMApr 16, 2012 12:18 AM By Curt Barry
Is 3PL for you? Here’s how to analyze your current operations, as well as your options.
CRMMar 28, 2012 3:22 AM By Kathleen Peterson
Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives
CRMMar 03, 2012 2:22 AM By Kim Silva
During peak times the order calls roll in at contact centers, but during off peak it
CRMFeb 18, 2012 1:25 AM By Fred Lizza
Jacque Pelletier, founder of Fashion Connection, says that the ability to manage his inventory across multiple platforms has helped the business flourish and differentiate itself from local brick-and-mortar competitors. Additionally, the Fashion Connection, is looking ahead and readying themselves to take on bigger challenges such as mobile commerce.
CRMFeb 16, 2012 7:52 AM By Monica Pearson
Once we pivoted the data to shift the view from fraud rates to verification rates, we were able to determine some other interesting insights.
CRMFeb 16, 2012 6:26 AM By Ernie Schell
Most multichannel merchants are familiar with the two domi
CRMJan 30, 2012 6:06 PM By Ernie Schell
Coordinating this is a tall order. It is not surprising that software vendors in the OMS field either acquire other related vendors to make it easier to manage and support their solutions, or are acquired by other companies who value some or all of what the acquired company can provide.
CRMJan 24, 2012 1:39 AM By Jim Tierney
The value of metrics in measuring Customer Experience Management (CEM) programs is vital to your company