How to Make Labor Management Systems Work  Aug 17, 2011 9:04 PM By Jeff Boudreau

Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.

Why EDI is Retail’s Trading Foundation  Jul 04, 2011 10:40 PM By Jon Roberts

While EDI is a necessity for doing business in today

Order Management Systems Directory 2011  Jul 01, 2011 9:30 PM By MCM staff

2011 Order Management Systems Directory

Put Yourself in the Call Center Seat  Jun 08, 2011 1:37 AM By Susan M. Garvey

If you want to improve or eliminate the pain points for employees in your call centers, distribution centers and vendors, walk a mile in those workers

The JUDGES for the 2011 Multichannel Merchant Awards  Jun 01, 2011 9:30 PM By MCM staff

The word has been way overused this year by a certain celebrity (who seems to be anything but winning). But the catalogs and ecommerce sites profiled

Express to Offer Customers Opportunity to Purchase Entire Product Catalog Via Facebook  May 03, 2011 4:03 PM By MCM staff

The brand is thrilled to be able to offer customers the ability to shop and purchase the entire product catalog through a tab on its page. This is part of Express’ continuing effort to enable customers to browse and shop Express clothing wherever they are, while leveraging the power of its strong Facebook appeal which now includes over 837,000 friends.

Fifth Gear Expands Operations in Northeast U.S.  Apr 19, 2011 6:23 PM By MCM staff

Fifth Gear, a provider of outsourced order fulfillment services, has expanded operations with its lease of a 115,000-square-foot fulfillment center in Hazleton, Pennsylvania. Fifth Gear specializes in services for direct retailers in the ecommerce and catalog channels including order fulfillment, contact center support, ecommerce technology and marketing services.

Systemax Notifies Gilbert Fiorentino of Intent to Terminate Employment  Apr 18, 2011 11:24 PM By MCM staff

Systemax Inc. reported that it has notified Gilbert Fiorentino, Chief Executive, Technology Products Group and Director of the Company, that it intends to terminate his employment, pursuant to the terms of his employment contract.

GSI Commerce Appoints John Healy as CEO of MBS Insight; Names Joe Gagnon President of e-Dialog  Apr 15, 2011 6:36 AM By MCM staff

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–GSI Commerce Inc. (Nasdaq: GSIC), a leading provider of e-commerce and interactive marketing solutions, today announced the appointments of John Healy as chief executive officer of MBS Insight and Joe Gagnon as president of e-Dialog.

Neiman Marcus, Inc. Reports March Revenues  Apr 07, 2011 5:45 PM By MCM staff

In the five-week March period, comparable revenues in the Specialty Retail Stores segment, which includes Neiman Marcus Stores and Bergdorf Goodman, increased 7.0 percent. Revenue growth trends were the strongest in the Company

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