CRMOct 01, 2011 9:30 PM By MCM staff
Fact: Customers who engage with a marketer through multiple channels have higher response rates, increased average order values (AOVs) and better lifetime values
CRMOct 01, 2011 1:35 AM By Susan Hanshaw
Looking for innovative strategies to reactivate relationships with valuable lapsed customers? You might consider using Twitter. While most merchants discount the value of opportunities that won
CRMAug 17, 2011 9:32 PM By Jim Tierney
The holiday crunch is no time to be short staffed or to have workers making mistakes that could harm your reputation. These are a few tips for hiring and managing seasonal operations employees.
CRMAug 17, 2011 9:04 PM By Jeff Boudreau
Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.
CRMJul 04, 2011 10:40 PM By Jon Roberts
While EDI is a necessity for doing business in today
CRMJul 01, 2011 9:30 PM By MCM staff
2011 Order Management Systems Directory
CRMJun 08, 2011 1:37 AM By Susan M. Garvey
If you want to improve or eliminate the pain points for employees in your call centers, distribution centers and vendors, walk a mile in those workers
CRMJun 01, 2011 9:30 PM By MCM staff
The word has been way overused this year by a certain celebrity (who seems to be anything but winning). But the catalogs and ecommerce sites profiled
CRMMay 03, 2011 4:03 PM By MCM staff
The brand is thrilled to be able to offer customers the ability to shop and purchase the entire product catalog through a tab on its page. This is part of Express’ continuing effort to enable customers to browse and shop Express clothing wherever they are, while leveraging the power of its strong Facebook appeal which now includes over 837,000 friends.
CRMApr 19, 2011 6:23 PM By MCM staff
Fifth Gear, a provider of outsourced order fulfillment services, has expanded operations with its lease of a 115,000-square-foot fulfillment center in Hazleton, Pennsylvania. Fifth Gear specializes in services for direct retailers in the ecommerce and catalog channels including order fulfillment, contact center support, ecommerce technology and marketing services.
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