How to Create a Blended Acquisition Strategy  Oct 01, 2011 9:30 PM By MCM staff

Fact: Customers who engage with a marketer through multiple channels have higher response rates, increased average order values (AOVs) and better lifetime values

How to Use Twitter as a Reactivation Strategy  Oct 01, 2011 1:35 AM By Susan Hanshaw

Looking for innovative strategies to reactivate relationships with valuable lapsed customers? You might consider using Twitter. While most merchants discount the value of opportunities that won

Tips for Seasonal Warehouse Staffing  Aug 17, 2011 9:32 PM By Jim Tierney

The holiday crunch is no time to be short staffed or to have workers making mistakes that could harm your reputation. These are a few tips for hiring and managing seasonal operations employees.

How to Make Labor Management Systems Work  Aug 17, 2011 9:04 PM By Jeff Boudreau

Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.

Why EDI is Retail’s Trading Foundation  Jul 04, 2011 10:40 PM By Jon Roberts

While EDI is a necessity for doing business in today

Order Management Systems Directory 2011  Jul 01, 2011 9:30 PM By MCM staff

2011 Order Management Systems Directory

Put Yourself in the Call Center Seat  Jun 08, 2011 1:37 AM By Susan M. Garvey

If you want to improve or eliminate the pain points for employees in your call centers, distribution centers and vendors, walk a mile in those workers

The JUDGES for the 2011 Multichannel Merchant Awards  Jun 01, 2011 9:30 PM By MCM staff

The word has been way overused this year by a certain celebrity (who seems to be anything but winning). But the catalogs and ecommerce sites profiled

Express to Offer Customers Opportunity to Purchase Entire Product Catalog Via Facebook  May 03, 2011 4:03 PM By MCM staff

The brand is thrilled to be able to offer customers the ability to shop and purchase the entire product catalog through a tab on its page. This is part of Express’ continuing effort to enable customers to browse and shop Express clothing wherever they are, while leveraging the power of its strong Facebook appeal which now includes over 837,000 friends.

Fifth Gear Expands Operations in Northeast U.S.  Apr 19, 2011 6:23 PM By MCM staff

Fifth Gear, a provider of outsourced order fulfillment services, has expanded operations with its lease of a 115,000-square-foot fulfillment center in Hazleton, Pennsylvania. Fifth Gear specializes in services for direct retailers in the ecommerce and catalog channels including order fulfillment, contact center support, ecommerce technology and marketing services.

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