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CRM ARCHIVE

Systemax Notifies Gilbert Fiorentino of Intent to Terminate Employment  Apr 18, 2011 11:24 PM By MCM staff

Systemax Inc. reported that it has notified Gilbert Fiorentino, Chief Executive, Technology Products Group and Director of the Company, that it intends to terminate his employment, pursuant to the terms of his employment contract.

GSI Commerce Appoints John Healy as CEO of MBS Insight; Names Joe Gagnon President of e-Dialog  Apr 15, 2011 6:36 AM By MCM staff

KING OF PRUSSIA, Pa.–(BUSINESS WIRE)–GSI Commerce Inc. (Nasdaq: GSIC), a leading provider of e-commerce and interactive marketing solutions, today announced the appointments of John Healy as chief executive officer of MBS Insight and Joe Gagnon as president of e-Dialog.

Neiman Marcus, Inc. Reports March Revenues  Apr 07, 2011 5:45 PM By MCM staff

In the five-week March period, comparable revenues in the Specialty Retail Stores segment, which includes Neiman Marcus Stores and Bergdorf Goodman, increased 7.0 percent. Revenue growth trends were the strongest in the Company

Give Your Customers a Raise  Apr 06, 2011 11:49 PM By Jim Tierney

As a merchant,

Five Tips to Sell Social Media to Skeptics  Feb 19, 2011 8:09 PM By Paul Gillin

The reality is that even businesses with a small audience and long-time relationships can benefit from the insights that social media gives them into their markets and their competition. What’s more, online conversations may yield opportunities in markets that the company doesn’t currently operate. And the cost of experimentation is low. Here are five approaches to consider, whether you sell to consumers or other businesses.

Two U.K. systems hit U.S. shores  Feb 01, 2011 10:30 PM By Ernie Schell

It’s not exactly a British invasion, but in the past year two U.K.-based vendors of multichannel order management and fulfillment software, MNP and Omnica,

Linda Spellman: 2011 MCM Awards Judge  Jan 10, 2011 5:03 PM By MCM staff

Judge: Linda SpellmanCompany and position: Vice President, CRM and Direct Marketing at Carter’sYears as an MCM Awards judge: 8 Q&A How would you describe your job and what you do? I manage the optimization of the overall customer contact strategy for …

Email 2011: The Pros Prognosticate  Dec 01, 2010 10:30 PM By Sherry Chiger

JORDAN COHEN is vice president, business development at digital advertising firm Pontiflex. The top email service providers will ditch the ESP moniker

Eye on OMS Systems  Jun 01, 2010 9:30 PM By Ernie Schell

The hot topic in systems is the July 1 deadline for meeting the requirements of the Payment Card Industry Security Standards Council (PCI-SSC) and its

Four degrees of customer centricity  Oct 01, 2009 9:30 PM By Francey Smith

Many of us in this want-it-right-now, on-demand culture seek levels of sophistication in marketing that we’re not prepared for. It’s as if we think we






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