MarketplacesJun 14, 2012 12:44 AM By Herman Shooster
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
MarketplacesJun 05, 2012 10:13 PM By MCM staff
Merchants have responded to consumer shopping behaviors and adapted their ecommerce sites to maximize their online sales, according to the results of MCM Outlook 2012-13, a survey conducted by Multichannel Merchant.
MarketplacesJun 05, 2012 8:20 PM By Erin Lynch
Even though Amazon.com announced the beta launch of AmazonSupply, a store for business and industry folks, it doesn’t mean the end for distributors and wholesalers. Here are 12 ways you can successfully compete against the online juggernaut.
MarketplacesJun 02, 2012 8:15 AM By Curt Barry
Among the many potential benefits of BI: Honing inventory and reducing costly back orders; a better understanding of the costs of core (never-out) products within broad SKU assortments; and a better understanding of merchandising and marketing results by catalog and digital channels.
MarketplacesJun 02, 2012 7:41 AM By MCM staff
While there are numerous ecommerce transactions in the news, one should not assume that every available company is being gobbled up quickly. To the contrary, most sellers of ecommerce companies are finding it difficult to find interested strategic buyers, but these
MarketplacesJun 02, 2012 7:20 AM By Tim Parry
How will AmazonSupply.com will play out in the business-to-business marketplace? Here’s Monsoon Commerce vice president of marketing Casey Carey’s take.
MarketplacesJun 02, 2012 1:52 AM By Jim Tierney
Merchants facing high costs for catalog papers can look for savings in the production area.
MarketplacesMay 22, 2012 3:22 PM By Chris Kampe
As consumers become more comfortable purchasing products online
MarketplacesMay 17, 2012 8:04 AM By Millie Park
Unfortunately, these gift-giving
MarketplacesMay 16, 2012 10:51 PM By MCM staff
Knowing who your customers are is what changes their experiences from merely adequate to delightful, and can turn a customer into a raving advocate. Here are four things that you should start to do over the next three to six months to improve customer engagement in an incremental fashion while strategizing for the long run.