Valentine’s Day was a tough one for some of the major online florists, who spent most of the holiday and last weekend responding to customers complaints regarding missed or damaged deliveries.
The missed or damaged deliveries were a result of winter storm Pax, which impacted travel for most of the eastern seaboard last week. Online florists utilized social media platforms to respond to its customers.
Here is a snapshot of how online florists 1-800-Flowers, ProFlowers, Teleflora and FTD responded on social media to the delivery issues:
@1800flowers Need a refund. W00552506557898. No delivery. on hold for over 2 hrs. Not happy
— Hale Allen (@haleallen) February 15, 2014
FTD Flowers Never again! Worse delivery ever. 7:41 pm and still no Valentines flowers! And u sent 1/2 order fedex did not leave. Terrible!!!
— Larry Bellack (@lbellack) February 15, 2014
@csscoreboard I’m sorry you had that experience – I’d like to make it right, please DM me your order # so I can help
— ProFlowers (@ProFlowers) February 17, 2014