Marketing ARCHIVE

Identifying the Gaps in Call Agent Training  May 24, 2006 9:58 PM By Penny Reynolds

So what exactly do new employees need to learn about the call center? We asked agents and supervisors alike what the missing pieces were and below is their

Live from Retail Systems 2006: Put Customers First, Product Second  May 24, 2006 2:28 AM By Sherry Chiger

Chicago

Four Advanced Co-op Database Tactics  May 15, 2006 10:34 PM By Michelle Farabaugh

With fall and holiday planning well under way, how do mailers get more out of the cooperative database, increase response rates, and find new sources of prospecting names? Here are several advanced tactics:

MultiChannel Integration 101  May 11, 2006 12:15 AM By Debra Ellis

Successful multichannel integration begins with operations. Customers receiving promotions encouraging them to cross channels expect universal service. In other words, if they can buy unconditionally from the catalog, Internet, and/or store, they should be able to return, exchange, and resolve any issue at any channel.

ACCM Show Daily: Branding, the B-to-B Way  May 10, 2006 4:54 PM By Jim Tierney

Chicago–In the end, product will be your biggest differentiator. That was the thrust of the opening segment of

ACCM Show Daily: B-to-bers Love Co-op Databases Too  May 10, 2006 4:48 PM By Mark Del Franco

Chicago–Consumer catalogers have embraced co-operative databases for years. Business-to-business marketers are finally following suit.

Best, Worst Tactics for Growing E-mail Lists  May 10, 2006 4:42 PM By MCM staff

Chicago–In a survey conducted by Atlanta-based e-mail services provider Silverpop, e-mail marketers ranked online marketing/search; offline advertising/direct marketing; trade shows; and cross-promotions as the four most successful methods of growing their e-mail lists

ACCM Show Daily: Power Forum Panelists Predict “Extreme” Marketing  May 09, 2006 9:49 AM By MCM staff

What does the future hold for you? Get ready for extreme marketing, according to the participants in yesterday

ACCM Show Daily: E-mail Critiques–Function Before Form  May 09, 2006 9:43 AM By Heather Retzlaff

Chicago–Yesterday






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