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MULTICHANNEL MERCHANT » MARKETING
Not fazed by power outage On July 24 a Multichannel Merchant staffer received the following e-mail from gifts, jewelry, and tabletop items cataloger/retailer
Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce
Aramark Corp., the food services and facilities management firm that also owns a $425 million-plus direct division, has agreed to a $6.3 billion buyout
It sounds like a sci-fi trilogy: Past, present, and future merge to provide a single, optimal inventory experience. Multichannel merchants manage inventory
Home decor and furniture merchant Restoration Hardware is keeping the spin-offs coming.
San Diego-based running equipment and apparel cataloger Road Runner Sports is revving up its retail expansion plans.
Seattle-based cataloger/retailer Nordstrom said on Aug. 29, it plans to expand its Cedar Rapids, IA-based fulfillment and contact centers. The expansion will coincide with the company’s updating of its direct business’ inventory systems.
Bassett Furniture may have been founded in 1902, but that doesn
The conventional, transaction-based contact center is going the way of the pay phone: fast disappearing. Whereas the recent wireless boom has made coin-operated telecommunications virtually non-existent, evolving business needs have enabled the contact center to shed its black-and-white, service-based platform. Companies in every market of the retail industry are wise to embrace the changing face of the contact center and the opportunities this presents for the organization as well as the consumer.
Marketing programs must be relevant, timely, and built upon a credible foundation of meaningful information
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