MULTICHANNEL MERCHANT » MARKETING
MarketingDec 12, 2006 9:53 PM By Greg Anderson
Businesses that want to get closer to their customers are transforming their conventional call centers into multichannel contact centers that support telephone, e-mail, and the Web. Multiple technologies must be integrated with a single goal: to improve the way a company does business by enhancing the customer relationship through enriching the quality of the contact.
MarketingDec 12, 2006 7:56 PM By Ken Magill
While traditional catalogers are no longer the e-commerce naysayers they were in the late 1990s, print is still king, according to the Direct Marketing Association’s Multichannel Marketing in the Catalog Industry report.
MarketingDec 12, 2006 2:01 AM By MCM staff
MarketingDec 12, 2006 12:39 AM By Frank Vaculin
An on-demand data prospect database can boost the success rates of lead generation campaigns and help marketers find their target customers. But selecting the right on-demand lead generation solution can be difficult.
MarketingDec 12, 2006 12:32 AM By David Rosen
A clear measure of success in online marketing is the growth of a retailer
MarketingDec 12, 2006 12:17 AM By Jim Coogan
When conducting a merge/purge, names will hit against the Direct Marketing Association pander file, which consists of those people who write the DMA indicating they do not want unsolicited mail. Does that mean you should avoid mailing to all of these names?
MarketingDec 09, 2006 1:19 AM By MCM staff
John Zawacki, the president/CEO of apparel and home goods cataloger Blair Corp. since December 1999, will retire on April 1.
MarketingDec 08, 2006 4:04 AM By MCM staff
Upscale cataloger/retailer Neiman Marcus saw third-quarter income slide. But menswear merchant Jos. A. Bank Clothiers enjoyed solid third-quarter growth, as did sportswear manufacturer/marketer Cutter & Buck
MarketingDec 07, 2006 3:42 AM By Jim Tierney
The Schweitzer Linen catalog has sold luxury linens, upscale bedding accessories, and women
MarketingDec 07, 2006 3:13 AM By MCM staff
Despite growth in its catalog and Internet division, manufacturer/marketer Blyth posted a third-quarter loss. But teen apparel and sports gear cataloger/retailer Delia’s narrowed its loss for the quarter