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MULTICHANNEL MERCHANT » MARKETING
MarketingMar 01, 2006 10:30 PM By Tim Parry
Before the Welcome Wagon arrives at a new homeowner’s door, the refinancing offers are already in their mailboxes. For that matter, so are the credit-card
MarketingMar 01, 2006 10:30 PM By Steve Trollinger
Just before the fall 2000 season, I had a conversation with a client about collecting source codes from customers. If you’re not able to capture more
MarketingMar 01, 2006 10:30 PM By Sherry Chiger
Thanks in part to the growth of the small office/home office (SOHO) marketplace, the house file universe of office supplies catalogers has risen steadily
MarketingMar 01, 2006 10:30 PM By MCM staff
It’s no secret that many of top multichannel merchants have created tremendous economic value through successful acquisition programs. For instance, Cornerstone
MarketingFeb 28, 2006 9:04 PM By Dr. Natalie Petouhoff
The manager of a multichannel contact center has one of the most difficult jobs on the planet. The manager knows that the critical juncture between a happy customer and one who
MarketingFeb 28, 2006 8:55 PM By Greg Gianforte
Customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. But the challenges of today’s business environment demand that customer service take advantage of its unique capabilities and opportunities to make a more substantial contribution to the top line.
MarketingFeb 28, 2006 8:52 PM By John Federman
Recently e-commerce media buzz has focused around click-to-call technology, with Internet search giants Google and Yahoo! testing ways to enable immediate Web-to-phone connections between buyers and sellers through their local search ads. But what exactly is click-to-call, and what does it mean to you?
MarketingFeb 27, 2006 9:20 PM By Jim Coogan
Here are six database tactics to improve your circulation and results in the short term
MarketingFeb 18, 2006 2:17 AM By MCM staff
Westlake Village, CA-based Guitar Center (Nasdaq: GTRC) posted a 21.6% increase in direct response net sales, including revenue from the Musician
MarketingFeb 15, 2006 9:02 PM By Debra Ellis
Companies everywhere are struggling with the dynamics of how to profitably grow their business in a changing economy. Customers continue to demand exceptional service even when sales and profitability are declining. Employees are disgruntled, and shareholders are dismayed. Management is searching for the key to success and finding that all roads seem to lead to customer service.