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MULTICHANNEL MERCHANT » MARKETING
MarketingApr 19, 2006 3:32 AM By Page Duffy
By now most marketers know, and should be using, the commonly accepted protocols for obtaining permission from prospects and customers to send them commercial e-mail.
MarketingApr 08, 2006 1:02 AM By Jim Coogan
Looking for new
MarketingApr 05, 2006 9:44 PM By Darrell Knight
IVR is catching on because consumers are finally becoming comfortable with the technology of talking to computers.
MarketingApr 05, 2006 12:01 AM By Ken Magill
MarketingApr 04, 2006 11:54 PM By Ken Magill
An average of 20.5% of permission-based e-mails in the second half of 2005 either ended up in recipients
MarketingApr 02, 2006 7:49 AM By MCM staff
Businesses worldwide lose an estimated 6% of annual revenue due to poor management of customer data, according to a survey into global data quality by QAS, a division of Experian’s Marketing Services Business. In comparison, businesses in the United States admit to losing 7.3% of revenue.
MarketingApr 01, 2006 10:30 PM By MCM staff
Within the contact center space, voice over Internet protocol (VoIP) has been hyped a long time, says Gary Barnett, the Chicago-based chief technology
MarketingApr 01, 2006 10:30 PM By John Federman
Recently e-commerce media buzz has focused around click-to-call technology, with Internet search giants Google and Yahoo! testing ways to enable immediate
MarketingApr 01, 2006 10:30 PM By Ernie Schell
If you’re seeking a system, we’re here to help with our annual review of order management software (OMS). Granted, wading through a list of companies
MarketingApr 01, 2006 10:30 PM By Tim Parry
In a world of algorithms, linear models, and neural network models, multichannel merchants often ask the same question: Now that we have data on our customers,