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MULTICHANNEL MERCHANT » MARKETING
With annual sales of $31.89 billion, Dell Computer Corp. is the country’s top-selling cataloger, according to the Catalog Age 100. So you’d think that
Having a conversation with your computer may be possible after all. Industry buzz around this topic has been rampant in recent years, but actual products
An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8
Birmingham, AL–By February 2002, the Saks Folio apparel and home decor catalogs and the Bullock & Jones men’s apparel book will cease to exist. Parent
We admit it: We used those shockingly red lips on our cover to grab your attention. But what’s in our special section on contact centers is attention-grabbing as well.
What are the top trends in warehousing for 2002?
Get a bucket, shake, and pour. Blending your choice of new technologies can create a customized solution for your contact center
Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management
You may like your VOIP with a dash of CRM, but most contact centers go for the online meat and potatoes, as our special benchmark report reveals