Slow Loading Pages Makes ZAGG a Drag

Nov 26, 2012 9:44 PM  By

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Multichannel Merchant
Multichannel Merchant
Multichannel Merchant
O+F Operations and Fulfillment

Retailer shopped: ZAGG

Overall: The mobile shopping experience from ZAGG was difficult and bothersome. All landing pages took several minutes to load or didn’t load at all. As a user, this would deter me from shopping with my mobile device at ZAGG again. Once the full site was uploaded, the shopping experience was a breeze and very pleasurable. 2/10 stars.

Device used: iPhone 4s

Time shopped: Approximately 10:30 a.m. on Nov. 26 on Cyber Monday

The email or Twitter or Facebook offer: ZAGG Cyber Monday 2 Day Event Email Offer

Landing page worked: All the landing pages designed for the mobile slight ran very slow. Some had to be constantly reloaded in order to fully download. I had to switch over to full site view after about 10 minutes of trying to shop on the mobile site due to slow loading times.

The item was easy/hard to put in the cart because: The original mobile loading page took several minutes to load, despite the fact that all other internet sites on the device worked normally. When I switched over to the full site view, putting items in the cart was effortless.

I was suggested an add-on, and it was: I was not given this option.

I abandoned the cart, and I received an abandoned cart email: I did not make the purchase. I abandoned the cart after filling out my email address, name and personal address. I did not receive an email or any type of cart abandonment notification from ZAGG.

Erin Lynch is the associate editor at Multichannel Merchant. Erin can be by emailing her at You can also follow her on Twitter at @LynchMCM or on LinkedIn.

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