mcm-outlook ARCHIVE

How are You Adapting to a Shifting Customer Landscape?  Sep 11, 2014 11:35 AM By Tim Parry

Today, the “shifting customer landscape” isn’t theory – it’s the reality merchants face on a daily basis. Free shipping, guaranteed on-time delivery and omnichannel services are all expected – yet not all merchants are delivering – or can even focus– on these key initiatives. To discover what strategies that both small and large merchants are […]

Catalogs Adapt to the New Omnichannel World  Aug 26, 2014 11:04 AM By Daniela Forte

Catalogs are alive and well for retailers in both the business-to-consumer and business-to-business sectors today. While catalogs may no longer be thought of as a selling channel, they are still considered an excellent marketing tool.

MCM Outlook: Global Ecommerce Opportunity Beckons  Jul 29, 2014 12:14 PM By Mike O'Brien

If you’re a merchant and you’re not engaged in global ecommerce, you’re missing out on a massive opportunity. Are you ready to build your global ecommerce business? Download this MCM Outlook 2014 report.

MCM Outlook 2014: The State of Operations  Apr 17, 2014 4:42 PM By Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

The Contact Center Is Your Customer Service Gateway  Apr 16, 2014 2:14 PM By Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

What You Have Told Us – The State of Operations 2014  Apr 14, 2014 2:08 PM By MCM Staff

Multichannel Merchant managing editor Tim Parry will release his findings from the MCM Outlook 2014 survey at Operations Summit 2014. Here’s a sneak peek at his session, which will close the conference with a bang.

MCM Outlook 2013: Catalogs Still Have Staying Power  Jul 01, 2013 1:00 AM By Erin Lynch

Catalogs still have staying power in the direct-to-customer sector, according to results from the MCM Outlook 2013 survey. In fact, more than half of the survey respondents said their companies market products directly to consumers and businesses through a print catalog – and nearly half plan to increase circulation in 2013.

MCM Outlook 2013: Ecommerce Research  Jun 14, 2013 6:12 AM

Although merchants acknowledge that ecommerce growth has helped them make their sales, they may not be completely ready to serve the cross-device customer. According to the results of the MCM Outlook 2013 survey, 41.7% of respondents do not have a mobile commerce presence.

MCM Outlook 2013: Operations and Fulfillment  Apr 03, 2013 9:44 AM By Tim Parry

Big challenges face B2B and B2C merchants as they try to keep up with the always-connected customer. As a result, around-the-clock direct-to customer activity has made fulfillment and contact centers even busier. As behind-the-scenes activity increases, merchants are doing their best to keep their processes flowing.In this MCM Outlook 2013 report on Operations and Fulfillment, you will learn:






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