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mcm-outlook ARCHIVE

Use of a 3PL A Small But Growing Option for Merchant Shippers  Apr 26, 2016 9:17 AM By Mike O'Brien

While there are many clear advantages to using a third-party fulfillment (3PL) partner for outsourcing some or all of your operations, the majority of merchant companies still opt for keeping these functions in house and firmly within their control. According to respondents to the MCM Outlook Survey, 26.5% of respondents said they use a 3PL in 2016, up from 21.2% in 2015, while the rest said they handle fulfillment internally. Of those who said no, only 2.9% said they are considering use of a 3PL, down from 6.2% in 2015.

Ecommerce Return Rates Continue to Climb  Mar 15, 2016 11:17 AM By Mike O'Brien

Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.

Amazon Effect Still a Major Driver in DTC, Ecommerce Operations  Mar 14, 2016 12:13 PM By Mike O'Brien

The Amazon effect is still having a major impact on DTC and ecommerce operations and fulfillment, judging by the results of the MCM Outlook Survey 2016. This impact is seen in the increasing frequency of same-day and next-day delivery offerings – and providers – as well as the growth in omnichannel operations, now seen as table stakes by many retailers. Find out more about the survey results and how they reflect industry trends.

MCM Outlook 2016: Ecommerce’s Role Grows with Omnichannel and Mobile  Feb 17, 2016 1:26 PM By Tim Parry

As proven during the most recent holiday season, the convergence of ecommerce and bricks-and-mortar is more important for merchants than ever.

Ecommerce Gets More Mobile Savvy  Aug 13, 2015 9:35 AM By Tim Parry

Multichannel Merchant’s MCM Outlook 2015 results show that 57.7% of retailers have an m-commerce site, and that’s up significantly from the nearly 40% who said they had one in 2014. Here’s what MCM Outlook 2015 uncovered about the world of ecommerce.

Special Deliveries and Happy Holidays Key to Customer Happiness  Apr 15, 2015 1:26 PM By Daniela Forte

If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.

How are You Adapting to a Shifting Customer Landscape?  Sep 11, 2014 11:35 AM By Tim Parry

Today, the “shifting customer landscape” isn’t theory – it’s the reality merchants face on a daily basis. Free shipping, guaranteed on-time delivery and omnichannel services are all expected – yet not all merchants are delivering – or can even focus– on these key initiatives.To discover what strategies that both small and large merchants are adopting […]

Catalogs Adapt to the New Omnichannel World  Aug 26, 2014 11:04 AM By Daniela Forte

Catalogs are alive and well for retailers in both the business-to-consumer and business-to-business sectors today. While catalogs may no longer be thought of as a selling channel, they are still considered an excellent marketing tool.

MCM Outlook: Global Ecommerce Opportunity Beckons  Jul 29, 2014 12:14 PM By Mike O'Brien

If you’re a merchant and you’re not engaged in global ecommerce, you’re missing out on a massive opportunity. Are you ready to build your global ecommerce business? Download this MCM Outlook 2014 report.

MCM Outlook 2014: The State of Operations  Apr 17, 2014 4:42 PM By Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.






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