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News ARCHIVE

Black Friday Roundup: Online Sales Were Up, Online Traffic Was Down  Nov 28, 2015 10:42 AM By Tim Parry

But how high were they? Preliminary results show that Black Friday sales were up anywhere from 16.1% to 21.5%, depending on which vendor is reporting figures.

Down Goes Neiman Marcus… Down Goes Neiman Marcus…  Nov 27, 2015 11:41 AM By Tim Parry

And we have our first Black Friday ecommerce casualty. Neiman Marcus has been down since 8 a.m. EST.

No Surprise: Thanksgiving Ecommerce Sales on the Rise  Nov 27, 2015 9:34 AM By Tim Parry

IBM says ecommerce sales for Thanksgiving were up 26% over the same day in 2014, with consumers spending $123.45 per order. So how did online customers shop, and did all retailers survive the onslaught of traffic? Find out here.

Guitar Center Launches New Ecommerce Site  Nov 25, 2015 10:39 AM By MCM Staff

The Guitar Center site, GuitarCenter.com, is now based on an updated IT platform infrastructure, creating a seamless omnichannel user interface.

Amazon’s Early Black Friday Brings 12% Rise in Traffic  Nov 25, 2015 10:28 AM By Tim Parry

The decision by Amazon to begin Black Friday discounts before November 27 has paid off with the online giant achieving a 12% rise in U.S. traffic, according to digital analytics firm, SimilarWeb.

Consumers Will Pay for Better Customer Service from Preferred Brands  Nov 25, 2015 10:18 AM By MCM Staff

A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.

Omnichannel Returns Can Grow Revenue, Enhance Customer Experience  Nov 24, 2015 9:13 AM By MCM Staff

A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.

iguama Partners with ChannelAdvisor to Drive Growth in Latin America  Nov 23, 2015 11:57 AM By MCM Staff

MIAMI, Nov. 4, 2015 /PRNewswire/ – Latin American cross-border shopping mall, iguama, today announced its strategic alliance with ChannelAdvisor (NYSE: ECOM), which will drive sales from U.S. retailers to iguama customers in Latin America. Today, many U.S. brands do not exist in Latin America or are too expensive or do not sell the latest fashions in Latino shopping centers. Through its integration with the ChannelAdvisor […]

Dematic to Acquire Reddwerks  Nov 23, 2015 10:50 AM By MCM Staff

Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.

Week in Review: Is Black Friday’s Demise Over Exaggerated?  Nov 20, 2015 1:34 PM By MCM Staff

Is this the last-ever year Black Friday, or is the end of America’s biggest shopping day nothing but speculation? Click here and find out how the role of Black Friday is changing, and other news that shaped the week.






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