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NewsJan 08, 2015 4:54 PM By Tim Parry
Actions include a restructuring of merchandising and marketing functions at Macy’s and Bloomingdale’s consistent with the company’s omnichannel approach to retailing, as well as a series of adjustments to its field and store operations to increase productivity and efficiency.
NewsJan 08, 2015 9:27 AM By Mike O'Brien
With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.
NewsJan 07, 2015 10:12 AM By MCM Staff
Cross-border solutions provider Borderfree announced that high-end jewelry retailer Ylang 23 is the first of its retail partners to expand its global ecommerce capabilities through its new connector on the MarketLive ecommerce platform.
NewsJan 06, 2015 5:41 PM By Tim Parry
Customer referrals for Avenue, a fashion leader for plus size clothing, are converting its ecommerce site into a word-of-mouth powerhouse. See what plans it has in place going forward.
NewsJan 06, 2015 1:43 PM By Mike O'Brien
As it is losing money from fuel surcharge revenue due to falling oil prices, FedEx plans to increase its fuel surcharge rates on Feb. 2, effectively putting them in line with rates from rival UPS.
NewsJan 06, 2015 1:03 PM By Daniela Forte
The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.
NewsJan 05, 2015 11:48 AM By Melanie Lee
Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said. Total gross merchandise volume (GMV) for retailers hosted by Tmall Global was up in excess of 1,000% […]
NewsJan 01, 2015 7:51 PM By MCM Staff
The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.
NewsDec 26, 2014 11:32 AM By Tim Parry
Christmas Day online sales were up 8.3% over the same period on Christmas Day 2013, according to trends reported by the IBM Digital Analytics Benchmark. And, as was the case throughout the holiday season, mobile commerce had a big impact.
NewsDec 26, 2014 11:11 AM By Tim Parry
Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time.