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Must Reads ARCHIVE

Mobile Searches Continue to Play Major Role for In-Store Customers  Jul 25, 2016 3:08 PM By Daniela Forte

Mobile searches are important to customers even after they enter the thresholds of stores. A new study revealed that 77% of retail searches that mention “coupon” are initiated on a smartphone or tablet. Comparison searches that have the potential to close a sale, such as those focused on “return policy,” “price match” or “reviews” were initiated on a mobile device at least 77% of the time. See why it is important to understand the device that the searches are coming when it comes to completing the sale.

Operations Summit 2017 Call for Speakers Now Open  Jul 25, 2016 2:59 PM By Mike O'Brien

Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.

Ecommerce Growth Leading to Tighter Distribution Center Availability  Jul 21, 2016 12:40 PM By Mike O'Brien

Ecommerce growth is fueling a tight market for distribution and fulfillment center space, as merchant companies look to expand networks to meet the demand. See which markets are seeing the greatest demand, and

Global Ecommerce Payment Market Will Grow 16% By 2020  Jul 20, 2016 1:35 PM By MCM Staff

Cross-border solutions are expected to take center stage over the next four years, and a report shows the global ecommerce payment market will grow at a compound annual growth rate of 16.42% by 2020, according to the latest edition of the PYMNTS.com X-Border Payments Optimization Tracker.

Levi Strauss Wins Award for Excellence in Brand Communication  Jul 18, 2016 2:06 PM By Mike O'Brien

Levi Strauss won the 2016 award in brand communication in Multichannel Merchant’s Excellence in Customer Experience awards, held in conjunction with partner Radial and recognized at Operations Summit. See how the venerable jeans company creates a consistent voice and messaging that reflects who they are and what they stand for in the marketplace.

Prime Day Huge For Amazon, But Rising Tide Didn’t Lift All Boats  Jul 13, 2016 5:42 PM By Mike O'Brien

Amazon had a massive Prime Day, reporting its biggest sales day ever, surpassing even its results on Black Friday or Cyber Monday as it overcame checkout glitches and social media grumbling. But some sellers said their results weren’t as off the charts as those of Amazon itself. See what else took place on Amazon’s much-promoted 21st anniversary.

Danish Ecommerce Grows, But Cross-Border Flow Mostly Inbound  Jul 13, 2016 1:00 PM By Mike O'Brien

Ecommerce in Denmark was a record-setting 100 billion kroner, or 13.44 billion euros, in 2015, representing 10% of the country’s retail market. But the flow of cross-border goods is mostly into the country, due to the high price of Danish goods and stiff overseas competition. See what else a national trade association discovered in a new report.

New Entrants Up the Ante in Global Ecommerce Logistics Market  Jul 12, 2016 5:04 PM By MCM Staff

The global ecommerce logistics space is extremely attractive currently and will witness the rise of many new companies, according to a new report from Transparency Market Research. According to TMR’s findings, companies are already upping the ante in anticipation of explosive growth of the ecommerce sector in India and China.

3 Ways to Boost the B2B Ecommerce Experience  Jul 11, 2016 12:06 PM By Hannah Gierosky

B2B customers purchasing for work are, when it comes down to it, the same customers who also shop the B2C space online for personal purchases. These customers expect the same quality experience across the board, no matter if they are at their desk from 9 to 5, or on the couch at home after work. These three tips are just the beginning of all that you can do to boost your B2B ecommerce site’s user experience.

Apple Wins Award for Best Shipping and Delivery Experience  Jul 11, 2016 9:33 AM By Mike O'Brien

With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.






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