MULTICHANNEL MERCHANT » MUST READS
Must ReadsJul 25, 2016 3:08 PM By Daniela Forte
Mobile searches are important to customers even after they enter the thresholds of stores. A new study revealed that 77% of retail searches that mention “coupon” are initiated on a smartphone or tablet. Comparison searches that have the potential to close a sale, such as those focused on “return policy,” “price match” or “reviews” were initiated on a mobile device at least 77% of the time. See why it is important to understand the device that the searches are coming when it comes to completing the sale.
Must ReadsJul 25, 2016 2:59 PM By Mike O'Brien
Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.
Must ReadsJul 21, 2016 12:40 PM By Mike O'Brien
Ecommerce growth is fueling a tight market for distribution and fulfillment center space, as merchant companies look to expand networks to meet the demand. See which markets are seeing the greatest demand, and
Must ReadsJul 20, 2016 1:35 PM By MCM Staff
Cross-border solutions are expected to take center stage over the next four years, and a report shows the global ecommerce payment market will grow at a compound annual growth rate of 16.42% by 2020, according to the latest edition of the PYMNTS.com X-Border Payments Optimization Tracker.
Must ReadsJul 18, 2016 2:06 PM By Mike O'Brien
Levi Strauss won the 2016 award in brand communication in Multichannel Merchant’s Excellence in Customer Experience awards, held in conjunction with partner Radial and recognized at Operations Summit. See how the venerable jeans company creates a consistent voice and messaging that reflects who they are and what they stand for in the marketplace.
Must ReadsJul 13, 2016 5:42 PM By Mike O'Brien
Amazon had a massive Prime Day, reporting its biggest sales day ever, surpassing even its results on Black Friday or Cyber Monday as it overcame checkout glitches and social media grumbling. But some sellers said their results weren’t as off the charts as those of Amazon itself. See what else took place on Amazon’s much-promoted 21st anniversary.
Must ReadsJul 13, 2016 1:00 PM By Mike O'Brien
Ecommerce in Denmark was a record-setting 100 billion kroner, or 13.44 billion euros, in 2015, representing 10% of the country’s retail market. But the flow of cross-border goods is mostly into the country, due to the high price of Danish goods and stiff overseas competition. See what else a national trade association discovered in a new report.
Must ReadsJul 12, 2016 5:04 PM By MCM Staff
The global ecommerce logistics space is extremely attractive currently and will witness the rise of many new companies, according to a new report from Transparency Market Research. According to TMR’s findings, companies are already upping the ante in anticipation of explosive growth of the ecommerce sector in India and China.
Must ReadsJul 11, 2016 12:06 PM By Hannah Gierosky
B2B customers purchasing for work are, when it comes down to it, the same customers who also shop the B2C space online for personal purchases. These customers expect the same quality experience across the board, no matter if they are at their desk from 9 to 5, or on the couch at home after work. These three tips are just the beginning of all that you can do to boost your B2B ecommerce site’s user experience.
Must ReadsJul 11, 2016 9:33 AM By Mike O'Brien
With expectations so high and pressure to consistently delight a daily reality, shipping and delivery is a huge component of the overall customer experience. So being atop the industry in this category is no small feat. Find out what Apple did to win the 2016 Excellence in Customer Experience award at Operations Summit for best shipping and delivery experience.
by Jamin Dick
Posted 5 days ago
by Curt Barry
Posted 1 week ago