9 Tips for Implementing Workforce Management in the Contact Center

Adjustments should be made for unexpected daily variables

forecast-3

In order to keep staffing on target, it is necessary to have intra-day optimization tools which automatically adjust for fluctuations in call volumes, absences, or unplanned meetings. The system should have the capability of recalculating daily staffing needs, modifying work assignments electronically, and automatically notifying agents through email or pop-up messages without having to print and redistribute new schedules.

back-red-social-button-30-pixels01-red-social-button-30-pixels02-red-social-button-30-pixels03-red-social-button-30-pixels04-red-social-button-30-pixels05-red-social-button-30-pixels06-red-social-button-30-pixels07-red-social-button-30-pixels08-red-social-button-30-pixels09-red-social-button-30-pixels10-red-social-button-30-pixelsnext-red-social-button-30-pixels

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.