Big Operational Changes Needed for Holiday 2014

Merchant Investment in Operations & Fulfillment is Growing

holiday_investment_300“In order to remain competitive, we strive to be more efficient every year. This was a challenging holiday season due to Thanksgiving falling so late in November. We were able to handle the increased business in December smoothly due to Data Management Associates and our ecommerce provider integrating our website and call center orders in real time using Web Services directly into MACH Software. We are already making notes on changes to improve holiday 2014,”said Ann Killeen, VP Operations, Montessori Services, Inc, Santa Rosa, CA.

In addition, retailers are building and investing in operations infrastructure to prepare for the growth. “Distribution centers face complex challenges that demand flexible, dynamic operations. Multichannel distribution is revolutionizing the industry,” explains Tom Rentschler, vice president of sales and marketing at FORTE. “In a recent Peerless Research Group study of multichannel distribution challenges, the majority of respondents indicated that they are investing in their operations within the next year to keep pace. The top investment areas were software and technology (72%) and automated systems (44%).”

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.