Limited Stores Executive Discusses When Same-Day Delivery Makes Sense

When does it make sense for a company to engage in same-day delivery? We caught up with Jason Acevedeo, senior director ecommerce operations at Limited Stores, at Operations Summit 2016.

Acevedo said key factors to consider are your customers’ expectations, whether or not you’re selling a commodity item that’s easily replaceable from a competitor, and the demographics and geographic locations (think urban millennials) of your core audience.

“So it comes down to doing your due diligence, figuring out what clients expect and then determining what the suite of services are you need to execute against that,” Acevedo said. “But Amazon is really pushing the bar for all of us, so it’s important to stay relevant and ensure you’re on top of what customers really need and want.”

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.