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Must Reads ARCHIVE

Who’s in Charge of Ecommerce Technology?  Nov 01, 2015 8:13 AM By Ryan Donovan

Brick-and-mortar retail companies are evolving into ecommerce technology companies by introducing new tools to interact with consumers or developing platforms to streamline internal operations.

Holiday Selling Tips: Creating the One-On-One Experience  Oct 31, 2015 8:23 AM By Ken Burke

Until recently, merchants could succeed during the holiday season with a one-size-fits-all approach. But merchants can succeed at one-to-one selling during the holiday season by putting systems in place now to deliver personalized messages at opportune junctures on the path to purchase.

The EMV Shift Has Arrived: What Now?  Oct 31, 2015 7:37 AM By Monica Eaton-Cardone

The merchants who will be most affected by the country-wide switch to EMV cards will be card-not-present merchants. Here’s why.

Speed is Key to Capturing the Cross-Border Customer  Oct 29, 2015 11:56 AM By Tim Parry

The ability to get orders into the hands of consumers rapidly and to directly connect with them, while providing price transparency, are among the keys to success in cross-border ecommerce into China. Here’s how retailers are looking to meet the demand of Chinese customers.

Meeting the Challenges, Growing Opportunities of Global Ecommerce  Oct 27, 2015 1:26 PM By Tim Parry

How can retailers can overcome obstacles and take advantage of large global ecommerce growth opportunities? UPS experts Bala Ganesh, Vice President of Marketing and Randy Strang, Vice President of Global B2C Operations, explain in this video.

Why Online Retailers are Unprepared for Fraud this Holiday Season  Oct 26, 2015 2:33 PM By MCM Staff

A recent survey of top Internet retailers found that over one-third are unprepared for the 2015 holiday shopping season, while another study revealed that ecommerce and mobile fraud are on the rise.

India’s Ecommerce Market is Hotter than China’s  Oct 22, 2015 3:29 PM By Tim Parry

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India. eBay reported a strong third-quarter showing in India, but may have a lot of catching up to do to beat native marketplaces Snapdeal and Flipkart.

Alibaba Unveils Omnichannel Retailing Plans for Singles Day 2015  Oct 22, 2015 12:13 PM By MCM Staff

And now Singles Day is going omnichannel: Alibaba says more than 1,000 brands with 180,000 stores in 330 cities across China will synchronize online and offline resources to expand its 2015 11.11 Global Shopping Festival efforts. Here’s a look at what Alibaba hopes is an outline for omnichannel success.

10 Critical Success Factors in the Age of the Customer in 2016  Oct 21, 2015 1:36 PM By MCM Staff

Forrester identified the top 10 critical success factors that will determine if companies thrive or fail in the age of the customer.

7 Points Taken From NRF’s Holiday Consumer Spending Survey  Oct 20, 2015 2:30 PM By Tim Parry

According to the NRF’s Holiday Consumer Spending Survey the average consumer will spend $462.95 on gifts for family members, up from $458.75 last year. But that’s not all you need to know. Here are seven points from the survey you need to consider as you finalize your holiday season strategy.






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