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MULTICHANNEL MERCHANT » MUST READS
Must ReadsMay 28, 2015 11:18 AM By Daniela Forte
Footwear retailer Skechers was looking for a way to offer a high-quality customer experience through its various channels by answering customer questions with a social tool on its website. See how Skechers improved the customer experience.
Must ReadsMay 28, 2015 11:10 AM By Daniela Forte
Customers love to know what other customers think of a product when it comes to making a purchase. See why ratings and reviews are an integral part of the online experience.
Must ReadsMay 28, 2015 6:50 AM By Tim Parry
If your checkout is not properly optimized for cross-border customers, you could see poor conversion rates and have missed deliveries due to poor data quality. Register for Growing Global by May 29 to receive a completely-free checkout review courtesy of our headline sponsor, PostcodeAnywhere.
Must ReadsMay 28, 2015 6:10 AM By MCM Staff
Recent economic and political difficulties are casting doubts into the minds of ecommerce retailers worried about entering markets such as Russia, Brazil and Turkey. Here’s why these emerging markets can still be profitable when pursued with healthy wisdom, awareness, and cultural empathy.
Must ReadsMay 27, 2015 2:57 PM By Daniela Forte
The shopping cart closes the deal, this is why it is important that the user experience is an easy one. See shy it is an integral part of the shopping experience for your customers.
Must ReadsMay 27, 2015 10:16 AM By Tim Parry
Personalized emails should go beyond “Dear, John,” but not be too creepy, says Thomas E. Smith, president of Goldcoast Consulting Group. See what ways you can personalize the email experience.
Must ReadsMay 26, 2015 5:12 PM By Daniela Forte
Nasty Gal saw explosive growth in a short period of time allowing it to attract millions of new customers due to its brand, loyal social following and online engagement. See what type of results Nasty Gal saw.
Must ReadsMay 26, 2015 2:16 PM By Daniela Forte
Ratings and reviews not only provide credibility for your business but make the purchase decision an easier one for your customer. See how you can properly leverage your ratings and reviews.
Must ReadsMay 26, 2015 6:28 AM By Santi Pierini
In the era of the multichannel shopper, understanding the end-to-end customer journey is essential to marketing success. Here are five best practices marketers should follow to better understand, and ultimately optimize, the customer journey.
Must ReadsMay 20, 2015 12:19 PM By Tim Parry
The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.
by David Fish
Posted 1 day ago
by Curt Barry
Posted 2 days ago