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MULTICHANNEL MERCHANT » MUST READS
Shoppers will be shopping online this Mother’s Day. A survey by the NRF revealed consumers will spend an average of $162.94, a decrease from $168.94 in 2013 for Mother’s Day gifts. Total spending is expected to reach $19.9 billion.
Before he took the stage at the JW Marriott in Indianapolis to deliver “Goals, Dreams and Focus: Lessons from a NFL Hall of Famer,” Emmitt Smith went 1-on-1 with Multichannel Merchant managing editor Tim Parry.
Alex and Ani, best known for its expandable charm bracelets and other jewelry pieces that promote positive energy, has quickly become a household name among young women. And its growth continues to move at a rapid pace.
Digital shoppers purchase at a 40% higher rate in-store; 84% reach for devices before or during store visits, according to the latest study from Deloitte Digital.
Virtually everyone is an omnichannel shopper: 95% of consumers frequently or occasionally shop a retailer’s website and store, according to a new study by CFI Group.
Building on Old Navy’s recent debut in mainland China and Gap’s growing store base in the world’s second largest apparel market, Gap Inc. highlighted China as its largest growth initiative, where it expects sales to reach $1 billion in three years.
Mobile devices are now officially the most pervasive pieces of technology in consumers’ personal possession, as well as the most used piece of technology by consumers in a high percentage of contexts.
Customers can use a mobile device anywhere, and have largely changed their behavior toward the medium when it comes to product information gathering, word-of-mouth interaction with friends and family, finding discounts and even making a purchase.
Since Heartbleed went undetected for so long, the scope of compromised information is still unclear, but many online businesses are urging users to change their passwords as a precautionary measure.
Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant.