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Must Reads ARCHIVE

Taking your Contact Center Across Borders  Nov 16, 2014 11:52 AM By Frank Ortiz

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U.S. or overseas. Here’s why you need to also think about a PCI compliant cloud-based payment processing solution.

Online Retailers Lose Sales Through Irrelevant Promotions  Nov 16, 2014 7:31 AM By MCM Staff

As retailers prepare for the crucial holiday shopping season, many could be driving customers away by promoting irrelevant products, failing to build customer relationships through intelligent follow-up, and ignoring consumer preferences on end-to-end order tracking. Here’s a look at why 74% on online retailers fail to build customer relationships that drive repeat purchases.

6 Critical Digital and Social Media Trends Driving Holiday Sales  Nov 12, 2014 1:15 PM By Anees Merchant

Here are six ways to examine the needs and behaviors of your target audiences and consider incorporating these tactics into your holiday strategy to help convert more followers into customers.

Tonzof Launches First Online Retail Marketplace  Nov 12, 2014 10:46 AM By Daniela Forte

Tonzof Inc., launched its official website and marketplace, Tonzof.com. See what plans the company has in place moving forward.

Estonia to Become Global Ecommerce Giant  Nov 11, 2014 1:22 PM By Daniela Forte

The Baltic Country of Estonia are opening its doors to become a global giant in ecommerce, see what what they are doing to make this possible.

Optimized Ecommerce Platforms = Happy Online Shoppers  Nov 10, 2014 2:39 PM By Toby Owen

The bar for online ecommerce sites continues to rise, a result of growing demand amongst consumers for better, faster, more intuitive websites. See what this means for ecommerce retailers.

4 Key Trends in Global Ecommerce Growth  Nov 10, 2014 11:18 AM By Daniela Forte

Retailers are recognizing the growth opportunity with going global with their business. In a report, Deloitte Digital releases four key trends with growing global, see what they are here.

Amazon Testing Taxi Delivery Via Flywheel  Nov 10, 2014 10:49 AM By Daniela Forte

Amazon has begun testing package delivery in San Francisco and Los Angeles, see what this could mean for them.

Africa Offers Enormous Ecommerce Potential  Nov 05, 2014 8:14 PM By Tim Parry

Africa offers enormous growth potential for e-retailers given that online shopping is in its infancy in the region. According to the DHL Shop the World report published by Deutsche Post DHL, emerging markets in Africa offer the highest growth potential for the ecommerce industry. Deutsche Post DHL is not alone: Here’s additional reasons to conclude Africa’s ecommerce will be enormous.

Ecommerce Sales in Russia to Near EUR 30 Billion  Nov 05, 2014 7:06 PM By Tim Parry

Ecommerce in Russia has been growing rapidly responding to a variety of influences including the spread of Internet use in the large population. Here’s a look at two worldwide ecommerce that are affecting consumers in Russia.






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