Must Reads ARCHIVE

Should Rightsizing Be Retail’s Next Big Step?  Apr 07, 2014 7:11 AM By Jonathan Levitt

In this new omnichannel world, what becomes of the retail store and the decaying shopping mall? Will the web win out and traditional stores vanish?

American Beagle Outfitters Was No Joke… Really…  Apr 07, 2014 6:41 AM By MCM Staff

Following a week of speculation over the authenticity of American Eagle Outfitters’ first canine fashion line, the brand revealed that American Beagle Outfitters will become a reality.

7 Trends That Are Disrupting the Retail Industry  Apr 07, 2014 6:27 AM By Rob Biederman

To stay competitive, you must learn how to use these customer- and tech-driven megatrends to your advantage.

Dollar Shave Club Improves Mobile Conversions by 126%  Apr 03, 2014 10:17 AM By Daniela Forte

Dollar Shave Club saw a significant boost in conversions when it made performance improvements to its mobile and website platforms.

Metrics that Matter in the Contact Center  Apr 01, 2014 7:39 AM By Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

Prank You Very Much: How Retailers Celebrated April Fool’s Day  Apr 01, 2014 7:11 AM By Tim Parry

Online cigar sampling? Chocolate flooring? Robot dog sitters? Oh, Schtick! Here’s a look at how retailers such as CafePress, Hammacher Schlemmer and Legendary Whitetails engaged with their customers on April Fool’s Day 2014.

Retailers Urge Adoption of PIN-Based Credit Cards  Mar 31, 2014 7:14 AM By MCM Staff

An overhaul of the fraud-prone cards that are currently used in the U.S. market is long overdue, according to the National Retail Federation.

Advanced Parcel Negotiations Tips, Tricks and Tactics  Mar 28, 2014 11:42 AM By Daniela Forte

Are you looking to maximize contract negotiations with companies like FedEx, UPS, USPS and other parcel carriers?

A Snapshot Look at Ecommerce Payments in Japan  Mar 27, 2014 8:08 AM By Tim Parry

Japan is a major economic power, and its residents are very well-versed in ecommerce. Here’s a snapshot look at payments in Japan.

Tom Ford Launches Same-day Delivery in NYC  Mar 26, 2014 2:45 PM By Erin Lynch

Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.






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