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Must Reads ARCHIVE

Dollar Shave Club Improves Mobile Conversions by 126%  Apr 03, 2014 10:17 AM By Daniela Forte

Dollar Shave Club saw a significant boost in conversions when it made performance improvements to its mobile and website platforms.

Metrics that Matter in the Contact Center  Apr 01, 2014 7:39 AM By Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

Prank You Very Much: How Retailers Celebrated April Fool’s Day  Apr 01, 2014 7:11 AM By Tim Parry

Online cigar sampling? Chocolate flooring? Robot dog sitters? Oh, Schtick! Here’s a look at how retailers such as CafePress, Hammacher Schlemmer and Legendary Whitetails engaged with their customers on April Fool’s Day 2014.

Retailers Urge Adoption of PIN-Based Credit Cards  Mar 31, 2014 7:14 AM By MCM Staff

An overhaul of the fraud-prone cards that are currently used in the U.S. market is long overdue, according to the National Retail Federation.

Advanced Parcel Negotiations Tips, Tricks and Tactics  Mar 28, 2014 11:42 AM By Daniela Forte

Are you looking to maximize contract negotiations with companies like FedEx, UPS, USPS and other parcel carriers?

A Snapshot Look at Ecommerce Payments in Japan  Mar 27, 2014 8:08 AM By Tim Parry

Japan is a major economic power, and its residents are very well-versed in ecommerce. Here’s a snapshot look at payments in Japan.

Tom Ford Launches Same-day Delivery in NYC  Mar 26, 2014 2:45 PM By Erin Lynch

Designer Tom Ford has just launched a new ecommerce site which offers same-day delivery to New York City area fashionistas.

Genuine Facebook Fans Drive Profit for Fabness  Mar 26, 2014 6:13 AM By MCM Staff

Fabness is using ShopSocially to convert its website visitors into genuine Facebook fans. Here’s why they are converting at a rate of 33.28%, resulting in positive social media ROI.

UPS Opens Expansion of European Air Hub  Mar 25, 2014 12:29 PM By Erin Lynch

UPS announced this week that it has opened a $200 million expansion of its European air hub facility at the Cologne/Bonn Airport in Germany. This facility is one of the largest investments in the shipping titan’s history.

UPS Opens Cross-border Shipping Facility in Mexico  Mar 24, 2014 4:48 PM By Erin Lynch

In an effort to improve cross-border shipping to Mexico, UPS has announced the opening of a new package sorting and delivery facility in Laredo, Texas.






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