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MULTICHANNEL MERCHANT » MUST READS
Must ReadsAug 19, 2014 5:30 PM By Mike O'Brien
After five years of waiting, UPS and FedEx have been granted licenses by the Chinese government to expand their local parcel services to consumers.
Must ReadsAug 19, 2014 2:05 PM By Daniela Forte
Creating a single view of the customer is the goal for many retailers, but having their data in multiple places is preventing many of them from making this a reality.
Must ReadsAug 19, 2014 1:30 PM By Daniela Forte
How old is your legacy ecommerce platform? For many retailers, their front-end and back-end platforms could be anywhere from 10 to 15 years old, leaving many in serious need of an overhaul.
Must ReadsAug 19, 2014 10:41 AM By Mike O'Brien
A major change to the IRS code, starting this tax year, will impact how warehouse owners can deduct expenses for work done on their facilities.
Must ReadsAug 19, 2014 9:34 AM By Graeme Grant
Personalization in retail has become so established that many retailers have embraced approaches that are good enough.
Must ReadsAug 18, 2014 1:28 PM By Daniela Forte
Retailers are finding various ways to address the issues that surround the “multichannel problem” and executing the omnichannel experience that best fits the consumer.
Must ReadsAug 18, 2014 11:42 AM By Jonathan Barsade
Before heading out for summer recess, the U.S. Senate made plans to extend the Internet Tax Freedom Act, which bars states from levying taxes on internet access.
Must ReadsAug 16, 2014 10:04 AM By Marcel Munoz
There are ways to phase in an implementation, simplify the learning curve, and accelerate the ROI. Many technology solutions today are built in a modular fashion, which makes it possible to add incremental functionality while mitigating the risks that can come with technology upgrades and modifications.
Must ReadsAug 16, 2014 9:26 AM By Darin Archer
Traditional algorithms like “bought this, bought that” and “viewed this, bought that” are getting old. And, although Amazon has branched out from this strategy a bit with different wording, it’s the same idea.
Must ReadsAug 16, 2014 8:56 AM By Mark Floisand
It’s time for forward-looking companies to capitalize on social and mobile behaviors, glean customer insights and lay the groundwork for the benefits of predictive analytics. These investments may not pay dividends immediately, but over time will define truly great and personalized customer experiences.