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MULTICHANNEL MERCHANT » MUST READS
Must ReadsAug 08, 2014 10:36 AM By MCM Staff
It’s been a busy summer at Amazon: The ecommerce juggernaut added same-day delivery in 6 cities, said they’d open 15 new sortation centers, and introduced a smartphone that may or may not be an Amazon sales-driver. In this video, Multichannel Merchant’s Tim Parry and Mike O’Brien break down what you need to know.
Must ReadsAug 08, 2014 8:25 AM By Mike O'Brien
Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.
Must ReadsAug 06, 2014 1:03 PM By Ernie Diaz
The choice between JD.com and Tmall boils down to surrendering responsibility to a massive online distributor, or setting up shop on the world’s busiest, and in many ways most competitive B2C site. Find out which platform best suits your business’s needs.
Must ReadsAug 06, 2014 12:05 PM By Daniela Forte
Retailers that have taken the dip into international waters should now begin thinking about the use of social media on the global scale.
Must ReadsAug 06, 2014 10:37 AM By MCM Staff
Amazon today announced same-day delivery is being added in the Baltimore, Dallas, Indianapolis, New York City, Philadelphia and Washington DC metro areas.
Must ReadsAug 06, 2014 6:59 AM By Satya Ganni
While many major retailers have rolled out both apps and mobile optimized sites, small and mid-sized merchants, particularly those with limited resources, need to more carefully weigh their options. We’ve outlined the most important differences between mobile websites and native apps.
Must ReadsAug 05, 2014 11:28 AM By Mike O'Brien
Amazon’s plans for new sortation centers are part of its larger goals of getting close to the customer, Sunday delivery and competing with major carriers.
Must ReadsAug 04, 2014 5:12 PM By Stijn Hendrikse
Missing any customer contact, or responding too slowly, often results in lost sales and revenues. Here’s how omnichannel merchants can better manage inbound customer requests from multiple engagement channels.
Must ReadsJul 31, 2014 5:48 PM By Mike O'Brien
UPS plans to spend $175 million to increase holiday shipping capacity, including adding 50 new hub sorts and going from limited to full operations on Black Friday.
Must ReadsJul 31, 2014 3:42 PM By Daniela Forte
Nearly 8 out of 10 respondents to the MCM Outlook 2014 said they use social media to engage in conversations with followers. Of that group, 7 out of 10 said they measure social success by the number of followers and fans.