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Must Reads ARCHIVE

Return to Sender: Making Package Returns Easy  Mar 11, 2014 12:52 PM By Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

FedEx Plans Massive Distribution Center in Palm Springs  Mar 11, 2014 11:05 AM By Erin Lynch

FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.

Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets  Mar 11, 2014 11:03 AM By Daniela Forte

Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.

5 Ways to Enhance Digital Performance Right Now  Mar 09, 2014 4:40 PM By Robert DuRoss

In today’s hyper-connected environment, producing slow-loading or unavailable content is equal to providing no digital content at all. While the challenge to produce always-on, high-performing content is daunting, the truth is, it can be done. In fact, it starts with some relatively easy first steps.

How Retailers Can Take a Proactive Approach to Data Recovery  Mar 09, 2014 2:57 PM By Jeff Baken

AmeriPride has turned its attention to improving its customer experience by developing a centralized disaster recovery program to protect its data. Here are four things AmeriPride looked for in a disaster recovery program.

3 Smart Ways Retailers Can Personalize the Ecommerce Experience  Mar 09, 2014 11:07 AM By Tim Parry

Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.

Bon-Ton to Consolidate Four Fulfillment Centers into One  Mar 06, 2014 2:53 PM By Erin Lynch

Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.

Same-Day Delivery: The Antidote to Amazon  Mar 05, 2014 10:10 AM By Rob Howard

When Amazon Prime was introduced in 2005, analysts and consumers alike thought it was a risky, expensive venture, however, Amazon Prime members now comprise nearly 10% of Amazon’s purchases, and spend twice as much as non-Prime members. While Amazon has certainly been giving retailers a lot of heartburn recently, there is a way to fight back and all comes down to same-day delivery.

How to Minimize the Risk and Pain of the Dreaded Sales Tax Audit  Mar 04, 2014 11:06 PM By Jonathan Barsade

By taking preventative measures and by treating auditors with professionalism and courtesy, you will mitigate the risks associated with a sales tax audit, including the time and cost you will spend defending against one. The following pointers will help you minimize the risk and pain of the dreaded sales tax audit.

Boost Your B2B Ecommerce Sales in 3 Easy Steps  Mar 04, 2014 10:44 PM By Steve Weber

The B2C online experience has been ahead of B2B in terms of experience and ease of shopping. But the winds are changing. This article outlines three steps you can take to boost your selling power and attract more B2B customers while still controlling costs.






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