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Must Reads ARCHIVE

Pinterest Rapidly Becoming a Marketer-Friendly Haven for Product Videos  Mar 16, 2014 8:34 PM By Dr. Melody King

Will we soon see the day when marketers get more excited about placing their product videos on Pinterest than on Facebook?

New Zealand a Hot Market for U.S.-based Retailers  Mar 12, 2014 5:16 PM By Daniela Forte

Jon MacDonald, CEO of New Zealand marketplace, Trade Me, is urging U.S. retailers to consider the move into cross-border trade in New Zealand, a move he says is the perfect test market, according to a press release.

Who is Winning the Shipping War? It All Depends on What You Need.  Mar 12, 2014 3:22 PM By Erin Lynch

Who reigns supreme in reliability, delivery times, and cost in the world of American shipping? Well, according to a recent report, it all depends on your exact shipping needs.

Why Incentive Programs Help Increase Upselling in the Contact Center  Mar 12, 2014 9:09 AM By Daniela Forte

The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.

Return to Sender: Making Package Returns Easy  Mar 11, 2014 12:52 PM By Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.

FedEx Plans Massive Distribution Center in Palm Springs  Mar 11, 2014 11:05 AM By Erin Lynch

FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.

Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets  Mar 11, 2014 11:03 AM By Daniela Forte

Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.

5 Ways to Enhance Digital Performance Right Now  Mar 09, 2014 4:40 PM By Robert DuRoss

In today’s hyper-connected environment, producing slow-loading or unavailable content is equal to providing no digital content at all. While the challenge to produce always-on, high-performing content is daunting, the truth is, it can be done. In fact, it starts with some relatively easy first steps.

How Retailers Can Take a Proactive Approach to Data Recovery  Mar 09, 2014 2:57 PM By Jeff Baken

AmeriPride has turned its attention to improving its customer experience by developing a centralized disaster recovery program to protect its data. Here are four things AmeriPride looked for in a disaster recovery program.

3 Smart Ways Retailers Can Personalize the Ecommerce Experience  Mar 09, 2014 11:07 AM By Tim Parry

Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.






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