Must Reads ARCHIVE

Fresh Pair Combats Technology Challenge with Adaptive Navigation  Mar 17, 2014 4:42 PM By Daniela Forte

Fresh Pair is in the process of replacing its static, one-size-fits-all navigation with an adaptive navigation solution by Compare Metrics.

Amazon to Open Fourth Fulfillment Center in Washington State  Mar 17, 2014 3:43 PM By Erin Lynch

Amazon has announced that it will soon open its fourth fulfillment center in Washington, this time just 20 miles outside of its Seattle headquarters

Drive Online and In-store Sales with Cross-Chain Fulfillment  Mar 17, 2014 1:47 PM By Daniela Forte

The key to success is not just technology, but accurate inventory allocation, intelligent order routing, in-store operations execution, and change management.

Express Plans to Capitalize on Ecommerce Growth  Mar 17, 2014 11:28 AM By Daniela Forte

To support the growth in 2014, there are plans in place for a variety of website enhancements as well as enhancements to the mobile platform.

Competition, Growth and Customer Experience from the Amazon Perspective  Mar 17, 2014 11:11 AM By Ellen Shannon

Sebastian Gunningham, Senior Vice President, Seller Services, Amazon Services, joined Scot Wingo, CEO of ChannelAdvisor for a “fireside chat” at Channel Advisor’s Catalyst 2014 event.

Pinterest Rapidly Becoming a Marketer-Friendly Haven for Product Videos  Mar 16, 2014 8:34 PM By Dr. Melody King

Will we soon see the day when marketers get more excited about placing their product videos on Pinterest than on Facebook?

New Zealand a Hot Market for U.S.-based Retailers  Mar 12, 2014 5:16 PM By Daniela Forte

Jon MacDonald, CEO of New Zealand marketplace, Trade Me, is urging U.S. retailers to consider the move into cross-border trade in New Zealand, a move he says is the perfect test market, according to a press release.

Who is Winning the Shipping War? It All Depends on What You Need.  Mar 12, 2014 3:22 PM By Erin Lynch

Who reigns supreme in reliability, delivery times, and cost in the world of American shipping? Well, according to a recent report, it all depends on your exact shipping needs.

Why Incentive Programs Help Increase Upselling in the Contact Center  Mar 12, 2014 9:09 AM By Daniela Forte

The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.

Return to Sender: Making Package Returns Easy  Mar 11, 2014 12:52 PM By Amine Khechfe

Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.






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