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Must Reads ARCHIVE

5 Tips to Increase Sales through Smarter Inventory Management  Nov 18, 2013 3:08 PM By Brandon Levey

As your business grows, it is inevitable that the number of online and offline sales channels will grow with it. In order to best maximize your efforts and keep your inventory off the shelves and into the hands of customers, here are five tips to follow.

Simplifying the Holiday Returns Process with Reverse Logistics  Nov 18, 2013 2:29 PM By Robert Nathan

While for many the holidays end once the clock strikes midnight on January 2, for retailers, the work has only just begun. After all the presents have been unwrapped, retailers must prepare for the onslaught of holiday gift returns.

Omnichannel Advantage Helps Retailers Gain on Etailers  Nov 18, 2013 12:10 PM By Jonathan Levitt

Pundits who predicted the death of traditional retail clearly spoke too soon. A year ago, it seemed inevitable Amazon would take over the world. Industry watchers predicted retailers like Best Buy and Target, with their overhead of physical stores, would soon lose the ecommerce battle. Here is why omnichannel strategies are helping retailers regain ground.

China’s Single’s Day Breaks World Record with $5.7 Billion in Sales  Nov 13, 2013 4:21 PM By Erin Lynch

China’s largest shopping event, Single’s Day, topped nearly $6 billion in sales in just 24-hours, making it the largest single shopping day event in the world.

9 Tips for Implementing Workforce Management in the Contact Center  Nov 12, 2013 3:23 PM By Bob Webb

There are nine functions that all workforce management software should provide. Here are 9 tips for evaluating the effectiveness of your WFM software.

Amazon Sunday Delivery Offers USPS New Revenue  Nov 12, 2013 8:55 AM By Daniela Forte

Amazon’s recently-announced partnership with the U.S. Postal Service, which expands delivery offerings for Amazon Prime members to include Sundays, offers a promise of much needed revenue for the USPS and improves its relevancy in the parcel delivery business.

And the Winning Operations Summit T-shirt Is…..  Nov 08, 2013 1:08 PM By Erin Lynch

A few months ago we polled our readers, our members of our LinkedIn groups, and Facebook and Twitter followers and asked which Operations Summit t-shirt design they liked the best and you have spoken! After an unprecedented amount of votes, the winning shirt is…..

Amazon Shares Warehouse Space with Proctor & Gamble  Nov 06, 2013 2:20 PM By Daniela Forte

Since 2010 Amazon has shared warehouse space with Proctor & Gamble, the parent company of such products like Pampers diapers, Bounty paper towels, Tide laundry detergent among others, according to the Wall Street Journal, a move many are saying is a beneficial arrangement for both companies.

Avoiding IT Outages During the Holiday Season  Nov 06, 2013 12:54 PM By Carl Meadows

For online retailers, the holiday selling season is critical to their financial strength and even survival. That’s why it’s imperative to keep your IT operations up and running and to recognize and repel cyber-attackers. While it’s probably too late to take major actions this holiday season, retailers can still take some steps to minimize such disruptions.

7 Ways to Support Your Holiday Sales with Mobile Strategies  Nov 06, 2013 11:38 AM By Matthew David

To successfully integrate mobile strategies into your holiday plan of attack, you must first understand how your customers shop and then strive to make that process quicker, easier, and more efficient. And while retailers have been prepping for months for the upcoming shopping season, there are still steps that can be taken now to ensure success on Black Friday and beyond.






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