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Six Action Items to Improve Customer Experience  Sep 24, 2013 10:47 AM By Debra Ellis

Customers are more empowered than ever before. They can easily access information to make better buying decisions, shop with companies around the globe, and share their experience with millions. They can do all of this without leaving their easy chair. Here are six ways to improve the customer experience.

How to Handle Subscription Renewals  Sep 24, 2013 10:33 AM By Craig Vodnik

With the maturation of SaaS products, digital content paywalls and downloadable software products, there is even more demand for improved multi-period subscription billing. See the different options for subscription renewals.

Walmart Expects to Hire 55,000 Holiday Employees  Sep 24, 2013 10:11 AM By Daniela Forte

Walmart announced plans to hire 55,000 seasonal employees for the upcoming holiday season, according to a press release.

The Economic Case Against an Exigent Postage Increase  Sep 23, 2013 10:35 AM By Jim Coogan

The Board of Governors of the USPS may vote this month on an exigent postage increase. See what the economic case for catalog mail needs to include.

Top 5 User Testing Tips for Shopping Cart Success  Sep 21, 2013 4:26 PM By Darrell Benatar

Usability testing can help store owners improve their shopping carts to eliminate any anxiety or confusion throughout the checkout process and lead customers seamlessly through the conversion funnel. To help owners utilize usability testing to beat the shopping cart abandonment average, we’ve pulled together this list of the top five user testing tips for ecommerce.

TruST Seeks Catalog Shoppers Input on Marketplace Fairness Act  Sep 20, 2013 12:46 PM By Erin Lynch

The True Simplification of Taxation, also known as TruST, is asking millions of catalog shoppers to let the House Judiciary Committee know how the passing of the Marketplace Fairness Act could affect them as shoppers.

Amazon Lockers Removed from Staples and RadioShack  Sep 19, 2013 4:37 PM By Daniela Forte

After a one year test program, Amazon has decided to remove its lockers from both Staples Inc. and RadioShack Corp. Both retailers have said the delivery program either didn’t meet it’s criteria or match up with its fulfillment strategy.

New Study Offers Snapshot Into Fraud  Sep 17, 2013 3:09 PM By Daniela Forte

A new study has found that nearly one in three victims of identity theft have chosen to avoid specific merchants after they have fallen victim to fraud. Here is a quick snap shot into how merchants are handling fraud.

What to Consider When Selling Globally  Sep 15, 2013 7:56 PM By Daniela Forte

Are you looking to expand your U.S.-based business globally? There may be some things you will need to consider before moving towards the international route.

Addressing the Brick-and-Mortar Blind Spot  Sep 10, 2013 11:50 AM By Ralph Crabtree

Here’s the challenge: no clicks are generated when a brick-and-mortar shopper steps into a store or stops at a display, and data capture is not simple or straightforward. How do retailers address this?






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