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MULTICHANNEL MERCHANT » MUST READS
Must ReadsMar 12, 2014 5:16 PM By Daniela Forte
Jon MacDonald, CEO of New Zealand marketplace, Trade Me, is urging U.S. retailers to consider the move into cross-border trade in New Zealand, a move he says is the perfect test market, according to a press release.
Must ReadsMar 12, 2014 3:22 PM By Erin Lynch
Who reigns supreme in reliability, delivery times, and cost in the world of American shipping? Well, according to a recent report, it all depends on your exact shipping needs.
Must ReadsMar 12, 2014 9:09 AM By Daniela Forte
The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.
Must ReadsMar 11, 2014 12:52 PM By Amine Khechfe
Sometimes an item doesn’t fit, it doesn’t match and sometimes customers simply just change their minds. Whatever the reason, returns are business critical and can affect the customer experience. Here are a few tips to help you “up” your returns game.
Must ReadsMar 11, 2014 11:05 AM By Erin Lynch
FedEx is in the midst of planning a “massive distribution center” located in Palm Springs, CA which would sort thousands of packages a day and employ approximately 300 workers. The facility would function as a regional distribution center serving the Coachella Valley.
Must ReadsMar 11, 2014 11:03 AM By Daniela Forte
Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.
Must ReadsMar 09, 2014 4:40 PM By Robert DuRoss
In today’s hyper-connected environment, producing slow-loading or unavailable content is equal to providing no digital content at all. While the challenge to produce always-on, high-performing content is daunting, the truth is, it can be done. In fact, it starts with some relatively easy first steps.
Must ReadsMar 09, 2014 2:57 PM By Jeff Baken
AmeriPride has turned its attention to improving its customer experience by developing a centralized disaster recovery program to protect its data. Here are four things AmeriPride looked for in a disaster recovery program.
Must ReadsMar 09, 2014 11:07 AM By Tim Parry
Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.
Must ReadsMar 06, 2014 2:53 PM By Erin Lynch
Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.
by Tim Parry
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