USPS Makes Innovative Changes

Content Manager

It’s all about innovation for the U.S. Postal Service. The key areas of innovating are centered on how they can market their products and services. 

Nagisa Manabe, chief marketing officer for the USPS spoke briefly with attendees at the ACMA’s National Catalog Forum about what the USPS is doing to become more innovative. 

Last year, Manabe said, 95% of marketing for the USPS was through television ads.  This was missing the direct mail, she said.  This year, they are finding creative ways to market themselves. Now the USPS markets their products and services through 20% of direct mail, 15% of digital and 40% of television and video. 

“We are back in print,” said Manabe. “This is where the American public gets information. We’re back to a new marketing plan.” 

In July, the USPS plans a radical shift in the way they communicate with the public.  The USPS is looking for innovative ways to better understand consumer behavior.  In the mail area, they are promoting a new calendar of events for 2013-14. 

“We will only get better with feedback,” said Manabe. 

The USPS is trying to drive new connections with mail and technology. The interface of purchasing online has seen a dramatic growth factor.  There are innovations in packaging, along with looking at day certain deliveries, according to Manabe.

There are plans in place to have real-time scanning in 80% of U.S. households.  They are looking into same-day delivery, Sunday delivery, testing time of delivery. 

For catalog, the USPS is looking for postal innovation.  They are asking catalogers for new ideas on how they can be innovative with catalogs. 

“We’re nowhere near being done, we’re only beginning,” said Manabe. 

The USPS is trying to become a customer centric organization and they really think they have to collaborate with everyone in order to move forward, according to Manabe. 

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.
Comments are closed.