sophistication abounds throughout this site. The graphics are so crisp, they all but burst with three-dimensional detail. The clarity allows you to see the exact cut of the gemstones and the smallest details of the gold and silver.

The home page makes it easy for a first-time visitor to become comfortable with the e-tailer by explaining the shipping policies, the online security, the search capabilities, special promotions, and services before you even enter the shopping portion of the site. And there are services galore! Ashford offers a credit account, an e-mail newsletter subscription, gift advisory services, a wish list capability, and a corporate gift site. And when the Cybercritic visited, Ashford was running a promotion to win a dream getaway to Ashford Castle – an Irish castle turned five-star hotel that conveniently shares a name with this e-tailer.

As for the privacy policy, it includes an explanation of the Fair Credit Billing Act, which leaves customers liable for only the first $50 of any fraudulent charges. And Ashford tells its customers that it will pay the fee if the fraudulent charges are made on

Navigation is a cinch on this site. All the product category links are clearly positioned at the top of each page, and each category has its own search engine that lets you find products by brand, price, product type, and keyword.

And when I finally begin my checkout procedure, I am pleasantly surprised to find no shipping fee, even though I know from the home page that Ashford uses FedEx. After checking out, I lean back in my chair, satisfied with my well-spent afternoon of shopping!

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.