Ebay Enterprise and Demandware Form New Alliance to Deliver Omnichannel Commerce

Demandware, Inc. a provider of enterprise cloud commerce solutions, and eBay Enterprise, an independent omnichannel commerce provider, have announced an alliance to develop a fully enabled omnichannel solution. The goal of this relationship is to deliver integrated access to the Demandware Commerce Cloud solutions and the eBay Enterprise suite of “post-click” commerce technologies and services.

eBay Enterprise and Demandware already share a number of customers such as Michael’s Stores and other top-tier brands, providing a strong foundation from which to grow the relationship. By more tightly integrating the technologies and services from both companies, current and prospective clients can significantly reduce the complexity of managing their front-end and back-end systems to deliver a more synergistic customer experience.

The Demandware Commerce Cloud streamlines retail operations to maximize agility and innovation, enabling retailers to keep up with continually evolving consumer expectations. The highly secure and customizable cloud platform powers commerce across all digital channels, offering the scalability to support the largest enterprise retailers with seamless innovation delivered through automatic updates throughout the year. The Demandware Commerce Cloud delivers unified, cross-channel experiences through a unified view of customer data that is leveraged across all shopping channels.

eBay Enterprise’s suite of “post-click” commerce technologies and services are designed to seamlessly bridge commerce transactions with fast and efficient order fulfillment, at scale. Its retail-optimized, cloud-based omnichannel technologies, including retail order management, store fulfillment and dropship management, provides merchants with a centralized system of record for orders and inventory across the supply chain, allowing orders to be quickly fulfilled from distribution centers, physical stores or direct from suppliers. eBay Enterprise’s commerce services, including payments, tax, fraud, fulfillment, freight and customer care, maximize order conversions, minimize risk, introduce operational efficiencies and deliver great customer experiences so merchants can focus on growing their business.

“The combined capabilities deliver a unique value proposition in the market,” stated Tobias Hartmann, president of eBay Enterprise. “Merchants want flexibility to more easily utilize and scale best-of-breed solutions to deliver great customer experiences. We believe this relationship offers an attractive option for commerce enablement and commerce operations.”

“As leaders in omnichannel commerce and operations, this alliance brings together the core competencies of eBay Enterprise and Demandware to provide merchants with a comprehensive and best-in-class omnichannel solution,” said Jeff Barnett, chief operating officer at Demandware. “The combined capabilities will provide merchants with a strategic solution to accelerate omnichannel retailing maturity by bringing together market-leading ecommerce and fulfillment capabilities.”

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