Superstorm Sandy has halted all online transactions at Flaghouse, a supplier of physical education, recreation, and therapy goods to professionals, since power has been knocked out at its Hasbrouck Heights, N.J. office.
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The Flaghouse’s website only shows a letter from president George Carmel explaining to clients and customers that its website is “inoperable” due to the loss of power caused by Superstorm Sandy.
According to the site, Flaghouse moved from New York City to an 118,000-square foot facility in N.J. in 1996.
New Jersey was the hardest hit by Superstorm Sandy, much of the shoreline cities and towns have been destroyed, underwater or in the dark.
“We are all safe and available to assist you by phone,” Carmel wrote. Customers can also email the company at firstname.lastname@example.org.
Calls made to the 1-800 number listed on the site were forwarded to a Toronto-based contact center, according to the person who answered the phone. When asked to be directed to someone within the company’s press relations, the operator suggested calling back next week since “there is no power and no one is working in that office.”
On the Flaghouse page, Carmel said “all outages will be restored by November 5th at the latest.”
Erin Lynch is the associate editor at Multichannel Merchant. Erin can be reached at 203-358-3755 or by emailing her at email@example.com. You can also follow her on Twitter at @LynchMCM or on LinkedIn.