FYI: NANCY DREW VISITS THE WEB

Mystery shoppers ordered one item from each of 50 e-commerce sites and found:

1Q 2001 4Q 2000
Average shipping charges $4.95 $4.73
Backordered/out-of-stock merchandise 14% 6%
Real-time inventory information 66% 42%
Real-time order confirmation number 94% 84%
Average number of days for receipt of item 3.71 4.32
Online shipping status information 80% 76%
Source: the e-tailing group, 2001

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.