FYI: SPREAD THE WORD

Call center managers who communicate the value of the call center to the rest of the company can help reduce agent turnover, reports a study by Response Design Corp. and the American Productivity and Quality Center. With annual agent turnover running at 26% and the cost of replacing a rep at 1.5 times annual salary, it may be time to brush up your public speaking skills.

Partner Content

3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Build the Foundation for Great Customer Experiences - NetSuite
Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.