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There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
In the not so distant past, the shipping department would get a new product from the conveyor, find a large enough box from stock, insert the product, add packing material, seal it and label it for pickup by the carrier. This method often meant that the shipper paid a higher cost than necessary. Today an experienced shipper will consider a few important things BEFORE reaching for a box and the packing tape.
Bazaarvoice will pay $31.0 million in cash, issue up to 6.4 million shares of common stock and assume vested and unvested options to purchase the common stock of PowerReviews equivalent to 1.6 million options to purchase the common stock of Bazaarvoice.
First-quarter sales for Staples slipped 1%, to $6.1 billion, for the three months ended April 28. Direct sales from its North American Delivery Business — which includes the Staples and Quill catalogs and online businesses as well as the Staples contract delivery business — grew 2%, to $2.6 billion.
Shipware announced four new partners, Miva Merchant, PrestaShop, LemonStand and Virtuemart, have joined them in providing Enterprise Logistics for Everyone, a push that seeks to help ecommerce merchants increase revenue opportunities by outsourcing shipping and fulfillment.
For many businesses, the social media component is a critical element for their contact center. As a contact center is the extension of the brand, social media is an extension of the service. It is one more form of interaction that today
Technology has become the backbone of order fulfillment, and it plays a crucial role in a merchant
Christian Feuer is the new president and CEo at Specialty Catalog Corp.
PPR will use ecommerce technology and international shipping services from Pitney Bowes to expand the online global reach of some of its luxury brands.
Returns-management system provider Newgistics announced Monday it now offers delivery and returns services to and from the United States and Canada for U.S.-based retailers, brands and ecommerce merchants.