Global ARCHIVE

New Report Shows Online Payments Growing Worldwide  May 30, 2013 2:54 PM By Erin Lynch

A recent “Global Online Payment Methods 2013 – First Half 2013″ report by yStats.com has found that making online payments and transactions is increasing on a worldwide level.

Amazon Tops Walmart in Brand Ranking  May 23, 2013 6:07 PM By Daniela Forte

Amazon topped Walmart with a brand value of $45.7 billion and saw its value grow by 34% while Walmart grew by 5% to $36.2 billion in a top brand ranking, according to an article on AdAge.com. The ranking done by BrandZ Ranking, credits Amazon’s operational swiftness for its financial success.

Social Media Use Expected to Rise in Contact Centers  May 22, 2013 6:22 PM By Erin Lynch

While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.

Accenture to Acquire Acquity Group  May 20, 2013 7:44 PM By Daniela Forte

Accenture entered into an agreement with Acquity Group Ltd., where Accenture will acquire Acquity Group, a digital marketing and ecommerce company, according to a press release on Acquity Group’s website.

Neiman Marcus to Close Operations in China  May 20, 2013 6:35 PM By Erin Lynch

Neiman Marcus has notified its suppliers that it will be closing its Chinese warehouse citing a change in business model.

ProQuest Uses ForeSee to Measure Web Customer Experience  May 13, 2013 2:22 PM By MCM staff

Research solution provider leverages findings to meet and exceed expectations of multiple audiences Download image ANN ARBOR, Mich., May 13, 2013 /PRNewswire/ — ForeSee, the global leader in technology-driven customer experience analytics, today announced that ProQuest, an information firm central…

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Catalogers Weigh in on Marketplace Fairness Act  May 08, 2013 3:57 PM By Daniela Forte

A group of catalogers and suppliers met with Congressional staff on Capitol Hill on Tuesday to discuss their concerns with the Marketplace Fairness Act which passed in the Senate on May 6.

Wal-Mart Builds New Global Technology Platform  May 07, 2013 2:31 PM By Daniela Forte

Wal-Mart is attempting to take the ecommerce market share from its competitor Amazon by building a global technology platform.

Senate Approves Internet Sales Tax  May 07, 2013 2:05 PM By Erin Lynch

The Senate has approved the long-anticipated internet sales tax proposal, which would require shoppers to pay sales tax for most of their online purchases, and it has earned mix reviews from retailers across the country.

Mobile Ready Contact Centers Gaining Speed  May 06, 2013 7:44 PM By Erin Lynch

Is your contact center ready to go mobile? With smartphone use continually growing, more and more shoppers are going to look for a mobile ready contact center.






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