Global ARCHIVE

10 Tips to Build a Multichannel B2B Ecosystem  Dec 28, 2012 2:07 AM By Michael Chuma

Building a multichannel ecosystem without upsetting existing channel relationships is a real challenge that requires balancing the concerns of referral and resale partners with the needs of end-customers. Aside from channel conflict, internal resistance can also make the transition difficult.

Best Buy Swaps Email Out for Live Chat  Dec 22, 2012 12:10 AM By Erin Lynch

Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.

Busting the Top 5 Ecommerce Myths  Dec 21, 2012 9:01 PM By Nicholas Fincher

Like it or not, there is an art to successfully running an ecommerce website. Although the web is filled with survey results, whitepapers, and research on how to make your site better, there is still a lot of misleading information out there that could get you into trouble. In this article, Nicolas Fincher will help clear the air and spotlighting 5 of the most common ecommerce myths.

FedEx Reports 12% Profit Loss  Dec 20, 2012 11:07 PM By Erin Lynch

FedEx reported a 12% profit loss in its second quarter. The shipping company said the decline is due in part to Superstorm Sandy that paralyzed much of the East Coast this fall. Although FedEx saw a profit loss last quarter, the Memphis-based company said it expects to see a record setting holiday season.

Shopatron Teams Up with Intershop  Dec 19, 2012 7:59 PM By MCM staff

Shopatron announced that it has teamed up with Intershop, an ecommerce firm, and although the details about the partnership are still unclear, Shopatron said teaming up with Intershop will enhance their global, multi-channel clients’ ecommerce programs.

Innotrac Releases SmartHub Findings on Ecommerce Experience  Dec 14, 2012 7:01 PM By MCM staff

Innotrac Corporation announced the results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in August of this year. The report evaluated over 100 merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service, and returns.

Honeywell to Acquire Intermec for $600 Million  Dec 11, 2012 11:23 PM By Erin Lynch

Intermec, a provider of data capture and information management solutions, announced that an agreement is in the works in which technology and manufacturing firm Honeywell International will acquire Intermec for $600 million. The deal is expected to go through by the end of the second quarter 2013.

Remote Language Translation: Strengthen Your Cross-Channel Customer Support Strategy  Dec 11, 2012 7:31 PM By Liz Elting

In order to keep customer retention, retailers need to focus on customer satisfaction. As retailers become more global, it

The Massive Scale of Amazon’s Distribution Operations Revealed Through Images  Dec 10, 2012 9:11 PM By Erin Lynch

Photos of Amazon

Acquity Group Expands Canadian Presence  Dec 08, 2012 12:06 AM By MCM staff

Acquity Group, a Brand eCommerce and digital marketing company, has announced that it will be opening a Toronto, Canada office to help boost business development in North America.






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