Global ARCHIVE

Newgistics to Offer Delivery and Return Services to Canada  Apr 18, 2012 1:53 AM By MCM staff

Returns-management system provider Newgistics announced Monday it now offers delivery and returns services to and from the United States and Canada for U.S.-based retailers, brands and ecommerce merchants.

Executive Roundtable: Agility, Speed, Realtime  Apr 16, 2012 5:59 AM By Jim Tierney

Our roundtable participants were Chris Bradley, CEO of Cuddledown; Paal Gisholt, CEO of SmartPak; Guy van Rooyen, president of Donna Salyers Fabulous Furs; Susan Landay, president and CEO of Trainers Warehouse; Matt Glerum, president of TravelSmith Outfitters; Phyliss Mosca, president of Ulla Popken; Steve Voigt, CEO of King Arthur Flour Co.; Vicki Updike, president of Miles Kimball Co.; Margot Murphy Moore, CEO of 1-800-HOMEOPATHY; and Russ Gaitskill, president and CEO of Garnet Hill.

How to Optimize Your Email Targeting Efforts  Apr 14, 2012 6:45 AM By Kara Trivunovic

As you look to start, modify or optimize your targeting efforts, here are four questions you can ask yourself (or your team) to get moving in the right direction.

New UPS Freight Service Between U.S. and Mexico  Apr 12, 2012 9:43 PM By Jim Tierney

UPS announced UPS CrossBorder Connect, a ground freight service between the United States and Mexico designed to significantly ease heavyweight freight supply chain challenges for companies investing in cross-border trade.

How to Earn Trust in Facebook Commerce  Apr 10, 2012 2:53 AM By Ken Burke

Earning shoppers

Survey: Socially-conscious Consumers Consult Social Media  Mar 28, 2012 10:31 PM By Erin Lynch

Merchants and retailers should look no further than to a recent Nielsen survey of 28,000 internet users when trying to figure out how they should spread the word about their brand. According to the Global Corporate Citizenship Survey, 63% of the global, socially conscious respondents are under the age of 40 and consult with the social media of their choice when deciding on what items to purchase.

Newegg Names Kunal Thakkar VP-operations  Mar 28, 2012 7:08 PM By MCM staff

Direct electronics merchant Newegg has named Kunal Thakkar vice president of operations. Thakkar will be responsible for overseeing all of Newegg’s logistics and transportation functions, including managing the company’s warehouse operations and transportation service providers.

Best Practices for Up-selling and Cross-selling in the Contact Center  Mar 28, 2012 3:22 AM By Kathleen Peterson

Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives

Comerford Will Replace Departing Kanter at Moosejaw  Mar 22, 2012 11:34 PM By Tim Parry

Outdoors sporting goods and apparel merchant Moosejaw Mountaineering wasted no time in replacing president and CEO Harvey Kanter, who accepted the same role with ecommerce jewelry seller Blue Nile on Monday.

Merchants Turn to Responsive Design  Mar 20, 2012 7:37 AM By Tim Parry

If you rebuild your site using responsive design techniques, all you need is a single template and a separate cascading stylesheet per device type.






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